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Tip for: 01.12.15 | Updated: 05.08.20

When adding a patron, the Password field is set by default to the last name of the patron. The Username field is set by default to the patron's barcode. This is the information that is required for patrons to place their own holds and reservations etc. from the Researcher.


Reset Patron Username and Password (2:05) (info)

Do you want to give your patrons more control over the security of their information? Reset their username and password.

Download (21.5 MB) | Script (PDF)


v7 Instructions

To modify a username or password from Patrons Management:

  1. Unlock  the record.
  2. On the Access tab, update the Username, Password, and Confirm Password fields.
  3. Click Save.


To modify multiple usernames and/or passwords at once using the Reset Patron Accounts utility:

  1. Go to Utilities > Patrons > General > Reset Patron Accounts.
  2. On the Selections tab, select which patrons need to have their usernames and/or passwords updated.
  3. On the Options tab, choose to which format you want to change patron usernames and/or passwords. 

    See Reset Patron Accounts utility for more information on each option.

  4. Click Run.
  5. Check the Operation Information  file to make sure no patrons were skipped.


If they are allowed, a patron may modify their username and password from Patron Status in Researcher. By changing both, patrons have more control over the security of their information.

To change your username and password as a patron:

  1. From Search, click Log In.
  2. Enter your username and password and click Log In.
  3. Go to Patron Status by either clicking on the Patron Status icon  at the top of the page or appending /status to the end of your Alexandria URL.
  4. Go to the Account tab.
  5. Unlock your account information by clicking the padlock icon  and entering your password.
  6. Modify the Username and/or New Password fields.
  7. When you're done, click Save.


v6 Instructions

To modify a username or password from Patrons Management:

  1. Unlock  the record.
  2. On the Personal Info tab, update the Username, Password, and Confirm Password fields.
  3. Click Save.

If your v6 is installed, you'll need to click Reset Password.


If they are allowed, a patron may modify their username and password from the Researcher Patron Status. By changing both, patrons have more control over the security of their information.

To change your username and password as a patron:

  1. Click on the Log In button at the top of the Researcher window.
  2. Enter Username or Barcode and Password and click the Log In button.
  3. Click on your name or icon at the top of the window to open Patron Status.
  4. Click on Change Contact Info and enter your Password. Then you can change your Username.
  5. Click on Change Password and enter your Old PasswordNew Password, and Confirm Password
  6. Press Save to change your password.

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