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Support tab

Last Updated: Sep 09, 2021 10:17


Circulation > Support > Email

In upcoming interfaces, you'll access this feature through the Help menu. Learn more about the Makeover.

Use the Email subtab to send questions to COMPanion's Customer Support team or other departments.

Circulation Support tab

Subject: Enter a subject.

Reply To: Enter the email address our response will be sent to. If left blank, this will be the email in the Site record.

To: Click the dropdown menu on the right to choose which department to contact. The default is Customer Support.

  • For example, if you have a question about how something in Alexandria works, choose Customer Support.
  • Or if you have feedback on our Support Center and help resources, select UX Team.

Email Message: Describe the nature of your problem or the question you need answered.

Send: When you're ready, click Send.

If you haven't yet provided an email address in the Sites Management interface interface or properly configured your Administration Email settings, you will not be able to send emails with this method.

Emails sent directly from the program include essential information on your registration and system, so this is a great way to get faster help for your issue!