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Help us help you!—Page ratings
May 18th, 2020 If you've poked around the Support Center recently, you may have noticed our new page rating system. Yep, that's right! Now you can rate pages to let us know whether or not they were helpful. Your feedback will help our team understand what's working well and identify areas for improvement. Alex_SC Page_Rating_Macro.png Did a page answer your question? Great! Give it a good rating to tell us it was helpful. On the other hand,…
May 11th, 2020 Alexandria Researcher has a lot of capabilities and interfaces that together create a powerful library experience for your patrons. While learning how to use these tools may feel overwhelming at first, it's a piece of cake with the right resources... A little while ago, we released some Researcher training videos for patrons https://www.youtube.com/playlist?list=PL8aR1lIbqGhQzApKkKhROMcA_NiobZVaC. Now we have the same thing for librarians!…
New Capstone titles?—Hooray!
May 4th, 2020 Yep, that's right. We have some new ebook titles for you! We're proud to partner with Capstone https://www.capstonepub.com/library/, whose ebooks provide encouragement for all readers through useful tools like text highlighting, audio support, customizable book lists, and more. Alex Partners CapstoneInteractive Logo-New.png Get 24 free ebooks by downloading the MARC file and cover art https://www.goalexandria.…
April 27th, 2020 You're almost there! The last step of our End-of-Year Procedures is creating a secure backup of your Alexandria data. Backups bring peace of mind and provide a way for your library to recover lost data when human errors, hardware malfunctions, and other unexpected events strike. Alex KBI Backups_Purple.png Version 7 and Version 6 Check out Back Up Your Data for information on backup strategies and instructions. Remember that backups, unlike archives,…
April 20th, 2020 One of the last steps in getting your library set for summer includes managing your patron records. Advancing grades, removing graduates, changing policies—all those fun things. While it's recommended to do most patron management at the start of the school year, here are some things you can do now to get a head start... Alex S Preferences Patrons Grade Table.png Version 7 Follow the steps on the Advance Patrons http://support.companioncorp.…
End-of-year prep—Item clean up
April 13th, 2020 So, you're mostly done with inventory! You've finished all sessions and taken full stock of your library's collection. Whew! There are just a few last steps before you can start celebrating: check what wasn't inventoried, declare items lost or discarded, and remove those items. Alex S Utilities Declare_Missing_Copies_Lost Selections.png Version 7 See the Remove Copies http://support.companioncorp.…
End-of-year prep—Disable emails
April 6th, 2020 Whether you're preparing for the end of the year or need to close your library early, turning off email notifications is an important part of that process.  Alex S Preferences Circulation Settings.png Version 7 Go to the Circulation Settings http://support.companioncorp.com/display/ALEX/Circulation++Preferences#CirculationPreferences-CirculationSettings tab in Circulation Preferences and uncheck Enable Automatic Email Notifications.…
End-of-year prep—Inventory
March 30th, 2020 It's time to inventory! What exactly do you have in your collection? What needs to be reordered? Which items are damaged and need to be discarded? All of these questions can be answered by performing inventory. Alex S Inventory Sessions.png Inventory is a survey of the items and materials you have in stock, so you know what you have, what's missing, and what needs to be replaced, reordered, or discarded. Version 7 End-of-Year Procedures Inventory tab. http://support.…
End-of-year prep—Due dates
March 23rd, 2020 One of the first things you'll want to do in preparation for the end of the year is check your library's calendars. With Alexandria, you can set Period Due Dates and Hard Due Dates. ALEX S Preferences Calendar End_Year.png A Period Due Date is a date by which all items should be returned to the library. The circulation period before this date will be shortened so things are returned on time. Meanwhile, a Hard Due Date is a special date assigned to some item policies.…
March 9th, 2020 Miss Honey likes sending her students their Patron Details http://support.companioncorp.com/display/ALEX/Current+Patron?preview=/983212/17597599/Patron%20Details%20Print.pdf every now and then. That way, they know when their books are due, the status of their holds, and more. But individually sending or printing everyone's Details through Circulation can take a lot of time... Luckily, Alexandria has a new report that lets you email all patrons their Details at once!…


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