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Help!—New utilities documentation
Morgan posted on Feb 26, 2020
March 2nd, 2020 Have you ever wondered how a particular utility worked? Or maybe you've found a certain option to be confusing... Well, we have good news! Our Support Center now has documentation for each utility. Alex S Utilities Patrons_General_Utilities_Documentation.png It's true! For every single utility, you can now read about exactly what it does, in which situations you might use it, and how some of those tricky selections and options work.…
Reservations in Researcher—Train your patrons
Morgan posted on Feb 19, 2020
February 24th, 2020 Going along with last week's tip, did you know that the reservations interface also changed in Researcher? Check out the updated dialogs and train your patrons on how to place reservations! Alex S Search Results - Place Reservation.png Alex S Search Results - Place Reservation Calendar.png Version 7 Go through our simple steps on placing a reservation in Researcher http://support.companioncorp.com/display/ALEX/Place+a+Reservation with your patrons.…
Improved Reservations interface!
Morgan posted on Feb 12, 2020
February 18th, 2020 We've revamped the way reservations are placed with an easier way to select your date range. Take a look at the updated dialogs and instructions! Alex S Circulation Place Reservation.png Alex S Circulation Place Reservation Calendar.png Version 7 Check out our simple instructions for placing a reservation in Librarian http://support.companioncorp.com/display/ALEX/Reservations+tab, which includes information on shortcuts you can try out.…
When two isn't better than one—Merging patron records
Morgan posted on Feb 05, 2020
February 10th, 2020 Miss Honey is searching for a student in Patrons Management to update their email address. But wait... she notices there are two different records for the same student. Luckily, Alexandria now provides a quick way to deal with situations like this: merging patron records. Alex S Patrons Merge_Records.png Merging two patron records is easy! First,…
Get your books back!—Scheduling overdue notices
Morgan posted on Jan 29, 2020
February 3rd, 2020 Miss Honey likes to consistently remind her students to return overdue books, which is why she sends out an Overdue Items Notice report each week. However, she finds setting up the report each time to be tedious... But there's a better way: scheduling your overdue notice reports. Alex S Reports Overdue_Items_Notice Patron_Email.png Scheduling overdue notice reports in Alexandria is simple: There are a variety of overdue notice reports: Overdue Items Notice,…
Cards expiring? Let your patrons know!
Morgan posted on Jan 22, 2020
January 27th, 2020 Do your library cards have expiration dates? If so, we have a handy new report that will make your life a little easier: Card Expiring Notice. Alex S Reports Card_Expiring_Notice Email.png The Card Expiring Notice report http://support.companioncorp.com/display/ALEX/Patron+Account+Reports sends out an email notice to all patrons whose cards are expiring in the next 30 days. That way, you and your patrons can stay ahead of the game and quickly take care of card renewals.…
Automatically Open Report PDFs
Morgan posted on Jan 15, 2020
January 21st, 2020 When you run a busy library, time-saving shortcuts can make a world of a difference. One way to save a few extra clicks is to set up your internet browser to automatically open downloaded PDFs, such as Alexandria reports. S Firefox_PDFs.png Check out our new Managing PDFs article to get quick instructions on how to set this up in Chrome, Safari, Firefox, and Edge. 
View Hidden Items in Researcher
Morgan posted on Jan 08, 2020
January 13th, 2020 Ms. Boyle hides all teacher-only materials in Researcher so they won't show up in students' search results. But how do her teachers now view these hidden items? With Alexandria, searching for these when you need to is a breeze. Alex S Search View_Hidden_Items_in_Researcher.png You can train your teachers to find hidden items in Researcher using these easy steps: Go to the Search module. Type in your search term(s) (e.g. "projectors") and add any other search criteria.…
We were on a break!—Forgiving accidental fines
Morgan posted on Dec 18, 2019
January 6th, 2020 Winter break has come to an end and it's time to get back to work. You find out a bunch of overdue fines accumulated over the break when the library was closed. Whoops! No need to worry, though. Alexandria has a utility to fix that! Alex S Utilities Forgive_Charges Options TOTW.png Use our Forgive Charges utility http://support.companioncorp.…
Get your items back before break!
Morgan posted on Dec 11, 2019
December 16th, 2019 Winter break is just around the corner, which means it's time to heckle your patrons about returning their stuff on time. How can you notify patrons about coming due and overdue items at the same time? We've got a report for that! Alex S Reports Coming_Due_Items_Notice TOTW.png Using the Coming Due Items Notice report for both coming due and overdue items is a breeze: Go to Tools > Reports > Circulation > Notices > Coming Due Items Notice. On the Selections tab,…


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