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Help!—Training your patrons
December 9th, 2019 We know that training patrons on library software and answering constant questions can be time-consuming. Maybe your library is new to Alexandria, or your patrons just aren't super comfortable using Researcher yet... Whatever your situation, you should check out our new training videos for patrons! Alexandria University Videos Each 1-2 minute video shows patrons how to do a basic function in Researcher, such as using Scout, placing holds, creating lists, and more.…
Help!—New reports documentation
November 25th, 2019 Which report shows the day of the week your library gets the most activity? How do you use the Title Information by Series report to see which titles you're missing in a particular series? We know navigating Alexandria reports can sometimes be a bit tricky. That's why we're thrilled to announce new reports documentation in our Support Center! Alex S Reports_Documentation.png That's right. For every single report, you can now look up what it does,…
November 18th, 2019 Dallin is notorious for having overdue books. They get mixed in with the rest of his books at home, and he can't remember what the covers look like. Luckily, you can now give patrons a list of their loaned items with cover art pictures by using Alexandria's Patron Details. Alex S Circulation Patron_Details_Dallin.png Giving Dallin a copy of his Patron Details with cover art will help him quickly identify his library books at home and—hopefully—return them on time.…
November 11th, 2019 Do spelling errors sometimes get in the way of your patrons and the results they're looking for in Researcher? Good news! We know of something that will help: Chrome's Enhanced spell check. Alex S Search Enhanced_spell_check.png With this handy tool, patrons will know they've made a spelling error in their search because it will be underlined in red. They can then right-click and choose the correct word from Chrome's listed suggestions.…
November 4th, 2019 Darla needs to find a book within a certain Lexile range for her upcoming book report. What's the most convenient way for her to view all of her options? Well, there are several ways she could use Alexandria's Researcher to find the perfect book at her reading level. Alex S Browse Study_Program.png Filter Researcher Results If Darla wants to find a book in her reading level range written by Rick Riordan, she can use the Study Program filter in Search http://support.…
October 28th, 2019 How would you limit reference books so that only staff can check them out? Or, what if you needed to restrict third graders from checking out more than three DVDs at a time when usually they can check out up to five items? In Alexandria, you can do both of these things and more with Policy Exceptions! Alex S Preferences Policies Exceptions.jpg Create a Policy Exception Policy Exceptions http://support.companioncorp.…
Customize Your Researcher Pane
October 21st, 2019 From school calendars and teacher websites to OverDrive and GoodReads, there are a lot of helpful sites you'd like to make it easy for patrons to access. But the question remains... where should you post all of these links? With Alexandria, the answer is simple: add them to your Researcher pane by using Explore Builder! Alex S ExploreBuilder Default.png Customizing your Researcher pane (or "home page") is easy with Explore Builder. In addition to adding new icons and links,…
Help!—Workshops
October 14th, 2019 Having a hard time getting used to how Alexandria works? Wish you could get more help with things like running reports or customizing Researcher? Well, we have the perfect resource for you! Our training workshop videos provide in-depth information on all things Alexandria. And best of all—they're completely free! Your Items and the Tools to Manage Them (1:13:33) One workshop that's particularly helpful this time of year is our Items Workshop.…
October 7th, 2019 Are you nearing or have you hit your patron record limit? There's always the option of increasing your license limit. But first, try cleaning out your patron records using the tips below! Alex S Record_Limit_Warning.png If you have exceeded your license limit, a warning will pop up in Alexandria to let you know. Alexandria is licensed by record number tiers. Check which tier you're licensed for in Circulation > Special > License Info.…
Which volumes am I missing?
September 30th, 2019 Jonathan has finished the first book in the Alex Rider series and wants to check out the second. But he says he can't find it in Researcher or anywhere in the library. You perform a search yourself and... nothing. Do you really not have the second book? Are there other books missing from your collection's Alex Rider series? Alex S Reports Title_Information_by_Series Alex_Rider.png Make sure your series information is standardized http://support.companioncorp.…


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