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Trending FAQs

Here are the most common questions recently answered by Customer Support!

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titleWhat is Operations Management?
Operations Management is where you can access the reports you run, along with the results of Exports, Imports, and Utilities. To access Operations Management, click on the wrench icon on the top left of the circulation screen.
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titleHow can I easily change the copy location or copy shelving?

The easiest way is by using the Set All Copy Locations or CH command in Circulation. This is much quicker than going into each item to change copy locations. Make sure to clear the command line when you’re done!  You can also run the Copies Information Report to help view and sort your items.

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titleHow do I use Gmail as an SMTP?

Make sure that your Google account has two factor authentication turned off, and the “allow less secure apps'' setting turned on. Note: Sometimes it takes a day for Google to allow access after changes are made. 

Check Email Preferences to ensure you're using the correct settings. 

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titleHow do I import patron pictures?

Go to Imports and select Images > Choose File. Choose a ZIP file containing the images to be imported. If the file is larger than 50 MB, schedule an FTP import in the Saved tab. For best results, images should be approximately 186 x 240 pixels in size and either .jpg or .png format.

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titleHow can I import items into Alexandria?

Go to Tools>Import and select the category of what you are importing. Upload the file from your computer, and make sure to configure the field map. Note: Marc records don’t need to be field mapped. See Import for more information.

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titleWhere can I find the report for Unused Labels/Barcodes?

Go to Tools>Reports>Special>Unused Barcodes. Under the Options tab, specify if you are running the report with the Range Information, Barcode List, or Barcode Labels (3x10) format. Read our Tip of the Week on Unused Barcodes, or refer to the documentation for additional details.

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