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Trending FAQs

Here are the most common questions recently answered by Customer Support!

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titleWhat is the difference between I, IB, IBS, and IS when doing Inventory through Circulation?
  1. I is for regular Inventory. You will hear notifications on items that are checked out to system patrons that should not be book-dropped. 
  2. IB is for Inventory Bookdrop. You will hear notifications on items that are checked out to system patrons that should be book-dropped. 
  3. IBS is for Inventory Bookdrop Suppressed. You will NOT hear notifications on items that are checked out to system patrons, and should be book-dropped.
  4. IS is for Inventory SupporessedSuppressed. You will NOT hear notifications on items that are checked out to system patrons, and should NOT be book-dropped.
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titleHow do I create an Inventory session?

Go to Tools > Inventory, then select Session at the top. Click on either the + in the bottom left, or Create Session. Give the session a name and set the Inventory By to be how you want to split the sessions. If you use call numbers as the Inventory By, you will need to make sure that in both the From and Through fields, there are the exact same number of characters–for example, From 222.222 Through 333.333, and not from 222 through 222.999.

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titleWhat is Operations Management?
Operations Management is where you can access the reports you run, along with the results of Exports, Imports, and Utilities. To access Operations Management, click on the wrench icon in the top right corner of the circulation screen.
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titleWhy does it say my Import file is not the correct file type, even though they are .mrc?

Usually this means the wrong import type is selected on the left. Make sure you have Items selected, and the import should run correctly.

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titleHow do I forgive charges?

To forgive a charge for an individual patron, use Circulation.

  1.  Make the patron current and go to the Charges tab. 
  2. Select the charge (or by holding <shift> or <command> you can select more than one). 
  3. Click Make Payment.
  4. Enter the amount to forgive in the forgive field, and click Process. 

To forgive charges in batches, use the Forgive Charges utility. 

  1. Go to Tools > Utilities > Patrons > Forgive Charges.
  2. Use the Selections tab to choose who you are forgiving the charges for.
  3. Use the Options tab for what type of charges to forgive, or in a specific date range. 
  4. Click Run
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