Pardon the mess! The Support Center is undergoing construction. 
Before installing Alexandria, make sure you have the registration letter that came with your program, which contains information required during the installation process. Alexandria can be installed on either a Mac or Windows operating system, and the modules can be accessed from a web browser on your computer, tablet, or mobile device. We support the latest two versions of Chrome, Edge, Firefox, and Safari.
Important!
- Alexandria is a 32 bit application. 64 bit support for macOS 10.15 (Catalina) is coming soon, but do not update yet or Alexandria will not run. Please check with Customer Support before updating your server to this version of macOS.
- We recommend using a solid state drives (SSDs) for all Alexandria installations, including Controller, Centralized Catalog Data Stations, and Distributed Catalog Data Stations. Database applications are disk intensive, and solid state drives greatly enhance performance and reliability.
As with all important systems, don’t let the primary drive space run out, or data corruption and loss of service may occur. We get nervous when there is less than 40GB of free space on our systems.
A separate drive is useful for Archives, because it saves space on the SSD for more important tasks.
The Alexandria Data Station does not have an UI and can be run as a Service on both macOS and Windows operating systems. You must use a web browser to manage and use the server.
- The Alexandria Controller requires TCP/IP to communicate between hosted Data Stations and their clients. The Alexandria Controller and the Data Stations it manages can not be dynamically allocated and must share a fixed TCP/IP address.
- Our standard report format is PDF. We recommend using the latest version of Adobe Reader to print labels, view reports, and notices on both your Data Station and connected Librarian clients.
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We do not provide support to run Alexandria on a virtual machine. Alexandria is a highly sophisticated database application that should be run on a dedicated server to optimize performance. While you can run it on a virtual machine, we don't recommend it. The resource-intensive nature of a controller's workload can place a significant strain on an inefficient VM, leading to challenges we cannot troubleshoot or diagnose. |
Supported Devices
As of 20 February 2020, our minimum size is 1024x768 (iPad size) for all areas with the following exceptions:
- Researcher (hub)
- Scout
- Browse
- Status
- Slideshow
- Self-Service
- Activity
- Offline
For the listed areas, we support macOS, Windows, iOS, Android, and Chrome OS systems on newer versions of desktop, iPhone, iPad, Android, and Chromebook devices at their native resolutions. Since there are a lot of devices out there, we don’t always know precisely which ones work with Alexandria. But our software also most likely runs on Samsung Galaxy, Surface tablets, Pixels, Nexus phones, and more.
Want to check if Alexandria works on your device? We encourage you to pull up our demo on the device in question! Go to demo.goalexandria.com.
Recommendations
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