Pardon the mess! The Support Center is undergoing construction.  


Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Content Layer
id1263532047

Go to Circulation > Special > License Info.

Image Removed

Content Column
width100.00002%
id1263532050
Content Block
nameHow to Log In
id1263571524

How to Log In

An operator username and login password are required to access Alexandria every time the application is launched.

The basic steps to log in are the same for all Alexandria libraries:

  1. Open an Alexandria URL in your browser.
  2. On the Log In screen, enter your username and password.
  3. Click Log In.

Tip

Need to log in as a different operator? Reload your browser window to get back to the Log In screen, then log in as normal.


Content Block
nameBut where do I log in?
id1263532049

But where do I log in?

Well, that depends. The URL you'll use to log in depends on a variety of factors based on how your library is set up and which module you want to log in to. Follow the steps for your particular installation below:

Cloud Hosting
  1. Open your web browser and go to the address bar, typically located at the top of the window.
  2. Enter your library's domain name or IP address, forward slash (/), the name of the module you want to access.
    • yourdomain.com/module
    • 123.456.78.910/librarian
    • yoursite.goalexandria.com/librarian
  3. Tap Enter.
  4. On the Log In screen, enter your username and password.
  5. Click Log In.

Info

Locate your library's IP address in Circulation > Special tab > System Info or Tools > Administration > Status.

Self Hosting
  1. Open your web browser and go to the address bar, typically located at the top of the window.
  2. Enter your library's domain name or IP address, colon (:), port number, forward slash (/), the name of the module you want to access.
    • yourdomain.com:port/module
    • 123.456.78.910:8080librarian
    • yourdomain.com:80/librarian
  3. Tap Enter.
  4. On the Log In screen, enter your username and password.
  5. Click Log In.

Alexandria Controller

To access a single site within your Controller account, you need the serial number for that site's data station. You can locate the serial number in Tools > Administration > Status, or Circulation > Special tab > License Info, or check with your library administrator.

  1. Open your web browser and go to the address bar, typically located at the top of the window.
  2. Enter library's domain name or IP address, colon (:), port number, forward slash (/), serial number, forward slash (/), the name of the module you want to access.
    • yourdomain.com:port/serialnumber/module
    • 123.456.78.910:8080/5555123/librarian
    • yourdomain.com:80/5555123/librarian
  3. To access the Controller Admin module, do not enter the site-specific serial number.

    • yourdomain.com:80/admin
    • 123.456.78.910:8080/admin
  4. Tap Enter.
  5. On the Log In screen, enter your username and password.
  6. Click Log In.

Content Block
nameModules
id1263762335

Modules

Log in to a module directly – just add /module to the end of your URL, like demo.goalexandria.com/browse. Remember to bookmark your favorite modules for easy access!

Section

Alexandria

Column
width25%
Panel
borderWidth0
borderStylesolid
Librarian
Multiexcerpt
MultiExcerptNameLibrarian
   /circulation
   /items
   /patrons
   /tools
   /offline
Column
width25%
Panel
borderWidth0
borderStylesolid
Tools
Multiexcerpt
MultiExcerptNameTools
   /admin
   /authority
   /export
   /import
   /inventory
   /preferences
   /reports
   /selfservice
   /utilities
Column
width25%
Panel
borderWidth0
borderStylesolid
Management
Multiexcerpt
MultiExcerptNameManagement
  /explorebuilder
   /managebulletins
   /maps
   /reviews
   /routes
   /sites
   /subscriptions
Column
width25%
Panel
borderWidth0
borderStylesolid
Researcher
Multiexcerpt
MultiExcerptNameResearcher
   /researcher
   /browse
   /bulletins
   /explore
  /groupsearch
   /status
   /scout
   /search
   /slideshow
Section

Textbook Tracker

Column
width25%
Panel
borderWidth0
borderStylesolid
Librarian
Multiexcerpt
MultiExcerptNameTT Librarian
   /tt-circulation
   /tt-items
   /tt-patrons
   /tt-tools
Column
width25%
Panel
borderWidth0
borderStylesolid
Tools
Multiexcerpt
MultiExcerptNameTT Tools
   /admin
   /tt-export
   /import
   /tt-preferences
   /tt-reports
   /tt-utilities
Column
width25%
Panel
borderWidth0
borderStylesolid
Management
Multiexcerpt
MultiExcerptNameTT Management
   /tt-sites
Content Block
nameCan't remember your password?
id1264075273

Can't remember your password?

  1. Click Can't access your account? at the bottom of the Log In dialog.
  2. In the Reset Password dialog, enter the username, barcode, or email address associated with your account.
  3. Check your email account for the Reset Password email, which contains a link that will allow you to reset your username and password.

Content Block
nameTroubleshooting
id1367834647

Troubleshooting

expand

Multiexcerpt include

titleI don't have access to the email address associated with my patron account.

Please ask your Librarian or System Administrator for assistance. 

Expand
titleThe password can not be reset because mail settings have not been configured.

Image Removed

Please ask your System Administrator for assistance.

Expand
titleWhere is my serial number?
SpaceWithExcerptALIB
MultiExcerptNameAccessing Alexandria Troubleshooting
PageWithExcerptALIB:Alex Troubleshooting