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Logging In and Activating Security
KeepnTrack is a software as a service (SaaS); therefore, security is mandatory and is always enabled. Access to our software requires that the Username (i.e. Login ID) and Password of a valid operator with the appropriate Security Group credentials be entered into the Log In dialog every time the program is launched.
If you would like to immediately access the Log In dialog (or log into our software as a different operator), you must Refresh your browser window; this is typically done by pressing <F5> or using the (Ctrl+R) (+R) combination on your keyboard.
When the Log In dialog appears, enter the appropriate Username (i.e. Login ID) and Password and click Log In to access KeepnTrack.
Reset Password
If you forget your password or would like to reset it, click the Can't access your account? link at the bottom of the Log In dialog. When the Login Recovery dialog appears, enter your username, Person ID, or email address associated with your account. If you do not have an email address associated with your account, please see your local KeepnTrack Administrator.
Accessing KeepnTrack as a Different Operator
There are times when you will need to access KeepnTrack as a operator other than the one who is currently logged into the program; especially if you are required to perform a specific task that the current operator does not have the security permissions to accomplish.
Operators are just users with special security groups
For example, if a Facility Administrator is currently logged in, you may have to log in as the Account Administrator to change an account preference.
Here's how you can access KeepnTrack as a different operator:
Refresh (Ctrl+R) (+R) your browser window. When the KeepnTrack Log In dialog appears, enter the appropriate Username (Login ID) and optional Password and click Log In to access the software as an entirely new operator. This way, if the operator who is currently logged into the program doesn't have the security permissions to access or change specific options, information, or preference tabs, you may Log In as an operator that does.
Usernames and Passwords are not case sensitive.
First Time Log In, Authentication, and Operator Creation
Security is mandatory and permanently enabled. Your very first operator is an Account Administrator with the equivalent Security Group access.
If this is your first time logging into the KeepnTrack system, you should find your Logincodes and credentials included with your license registration letter. If you are experiencing difficulty logging in, please contact COMPanion’s Customer Support team at 1-800-320-5830.
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