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Frequently Asked Questions


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Here are the most common questions recently answered by Customer Support!

When importing files from a vendor, the correct default settings will already be set, and you can simply select “Run.” If you have a custom import or specific needs when updating your titles or copies, we recommend calling Customer Support for assistance.


Yes! To clean up duplicate records, run a Title Information report, and set the sorting in Options to “Title.” Then navigate to Items Management, and look up the titles. Decide which record you want to keep, then unlock the record. Using the Actions menu, select “Move copies to title” and enter the copy barcodes. You can also select the checkbox to delete the duplicate title record after the copies are transferred. Make sure to save changes! 

Reports found under Collection Analysis can be used for this purpose. The entire collection value is included in the Brief Analysis report. You can also run the Super Summary report, which shows the entire collection values broken down by call number ranges. The Copy Information report (detailed option) shows the copy values and funding sources.

Go to Operations Management by clicking on the tool icon at the top, and click on the blue “i” icon.

Lost and discarded items are checked out to System Patrons 1(lost) and 2(discarded).  Read about Lost Items here for more information.

Introducing Integrated Email Services for Alexandria and Textbook Tracker. Leave behind the headache of managing your own server, or trusting some external source—we can handle and send all of your Alexandria emails for you. Call us today at 1.800.347.6439 to discuss if this is the best option for your library. 

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We are thrilled to announce our Alexandria and Textbook Tracker Dream Makeover! Yep, that's right. We're giving the programs a new look while adding various improvements, such as responsive design and exciting features. Learn more about it!

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