February 28 2022
A student brings a book up to the counter to check out. When Miss Honey scans their student ID, an item comes up in Alexandria, instead of the patron. What? How did that happen? Well, if a patron and an item have the same barcode number, Alexandria defaults to the item. Has this ever happened to you?
While we recommend avoiding overlapping barcodes for patrons and items to prevent mistaken identity, the situation may still come up. Here's what to do if it does:
Bonus Tip
If you are printing off patron labels, instead of going one homeroom at a time, leave the selections alone, and under Options, choose to sort by Homeroom and check "Page Break on Major Sort" to print all the homerooms at once!
Did you know we have a whole page of FAQs? Check it out for quick answers to your everyday questions in Alexandria. |