When you direct volunteers to your application, you want to make it clear what they are applying for. You also need to ensure they are asked to give you all the information you are going to need not only to review their application, but to get them started volunteering at your facility.
From Tools, open Preferences, and then go to the Volunteer Application section. Here you have 3 tabs:
Optional Fields. What do you actually need to know from your volunteer? Disable any information you don’t care about, enable the stuff you do care about, and for anything you absolutely must have, set the dropdown menu to Require.
Custom Fields. Unfortunately, KeepnTrack isn’t psychic (yet); only you know the special requirements for volunteers at your institution. Rather than you needing to contact people about these requirements after the fact, KeepnTrack allows you to set up custom questions volunteers can answer right in the application. You can then make these questions optional (enabled) or required.
By setting up your volunteer application beforehand, you minimize work for yourself later. Be sure to set up your Volunteer Approval and Volunteer Notifications preferences, too!