Here are the most common questions recently answered by Customer Support!
Usually, this means the file is larger than 50mb. You need to separate the file into smaller sizes in order to import them.
Go to Operations Management by clicking on the tool icon at the top, and click on the blue “i” icon.
Lost and discarded items are checked out to System Patrons 1(lost) and 2(discarded). Read about Lost Items here for more information.
An admin account is simply a patron account with a different security group set (like District Administrator). New librarians should set their security group accordingly, usually as high as they are allowed to select.
Introducing Integrated Email Services for Alexandria and Textbook Tracker. Leave behind the headache of managing your own server, or trusting some external source—we can handle and send all of your Alexandria emails for you. Call us today at 1.800.347.6439 to discuss if this is the best option for your library.
Copy IDs are not unique or searchable, and there is not a report that you can run which shows Copy IDs. Copy IDs have become irrelevant, and we encourage using barcodes instead.
Administration
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V7 FAQs
Recently switched to 7? Get your questions answered.
Inventory FAQs
Make your inventory quick, easy, and extremely efficient.
Reports FAQs
Learn how to make the most of report templates.
Items FAQs
Maintain a clean and searchable catalog.
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Makeover FAQs
We are thrilled to announce our Alexandria and Textbook Tracker Dream Makeover! Yep, that's right. We're giving the programs a new look while adding various improvements, such as responsive design and exciting features. Learn more about it!