The Support Center has moved!! See the new website https://support.goalexandria.com/  

Alexandria Library

Space shortcuts

Page tree


You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 8 Next »

Library

The root page ALIB:Library could not be found in space Alexandria Library.

Alex FAQ

Administration

Check out Accessing Alexandria for more information.

All of your database information is stored in the Alexandria Support folder, located in your operating system's shared application directory. Your data folder is in a subdirectory that matches your database serial number. This is where you'll find the Alexandria database (ALX.db); various operation files, such as reports, exports, etc.; log files, version history, and more.

On Windows machines, the shared application folder is typically located here:

Local Disk (C:) > Program Files (x86) > Alexandria Support

On Macintosh machines, this folder is typically located here:

Hard Drive \ Users \ Shared \ Library \ Application Support \ Alexandria Support

Your Alexandria serial number is located in the following places:

  • Tools > Administration > Status
  • Circulation > Special tab > License Info,

If you you're having trouble locating it or cannot access these locations, check with your library administrator.


Where is my data folder located?

All of your database information is stored in the Alexandria Support folder, located in your operating system's shared application directory. Your data folder is in a subdirectory that matches your database serial number. This is where you'll find the Alexandria database (ALX.db); various operation files, such as reports, exports, etc.; log files, version history, and more.

On Windows machines, the shared application folder is typically located here:

Local Disk (C:) > Program Files (x86) > Alexandria Support

On Macintosh machines, this folder is typically located here:

Hard Drive \ Users \ Shared \ Library \ Application Support \ Alexandria Support

Scanners

Most Macintosh scanners can be used on a Windows machine with an adapter. Our customers use a wide variety of scanners so it's not possible to address this question globally. Please contact our customer support department at 1-800-347-4942 to help determine if your scanner could be used on a Windows computer.

© 2023 COMPanion® Corporation | All Rights Reserved