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Library

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Alex FAQ

Administration

Check out Accessing Alexandria for more information.

All of your database information is stored in the Alexandria Support folder, located in your operating system's shared program data or application support directory. From there, open the Data folder, and then locate the subfolder that matches your database serial number. This is where you'll find the Alexandria database (ALX.db); various operation files (such as reports, exports, etc.) log files, version history, and more.

On Windows machines, the shared application folder is typically located here:

Local Disk (C:) > ProgramData (hidden folder) > Alexandria Support

On Macintosh machines, the application folder is typically located here:

Hard Drive > Users > Shared > Library > Application Support > Alexandria Support

Your Alexandria serial number is located in the following places:

  • /admin > Status
  • Circulation > Special tab > License Info

If you you're having trouble locating it or cannot access these locations, check with your library administrator.

First, check your License Info by going to Circulation>Special>License Info to see where your numbers are. Then Clean Up Your Data with our guides. If you still need more space, it’s time to contact Sales at sales@goalexandria.com and upgrade your account. 

Where is my data folder located?

All of your database information is stored in the Alexandria Support folder, located in your operating system's shared program data or application support directory. From there, open the Data folder, and then locate the subfolder that matches your database serial number. This is where you'll find the Alexandria database (ALX.db); various operation files (such as reports, exports, etc.) log files, version history, and more.

On Windows machines, the shared application folder is typically located here:

Local Disk (C:) > ProgramData (hidden folder) > Alexandria Support

On Macintosh machines, the application folder is typically located here:

Hard Drive > Users > Shared > Library > Application Support > Alexandria Support

Scanners

Most Macintosh scanners can be used on a Windows machine with an adapter. Our customers use a wide variety of scanners so it's not possible to address this question globally. Please contact our Support department at 1-800-347-4942 for help to determine if your scanner could be used on a Windows computer.