Frequently Asked Questions

Many reports were combined and streamlined in Version 7. See Reports Conversion for instructions on converting your saved reports.

The easiest way is by using the Set All Copy Locations or CH command in Circulation. This is much quicker than going into each item to change copy locations. Make sure to clear the command line when you’re done!  You can also run the Copies Information Report to help view and sort your items.

To forgive a charge for an individual patron, use Circulation.

1.  Make the patron current and go to the Charges tab. 
2. Select the charge (or by holding <shift> or <command> you can select more than one). 
3. Click Make Payment.
4. Enter the amount to forgive in the forgive field, and click Process. 

To forgive charges in batches, use the Forgive Charges utility. 

1. Go to Tools > Utilities > Patrons > Forgive Charges.
2. Use the Selections tab to choose who you are forgiving the charges for.
3. Use the Options tab for what type of charges to forgive, or in a specific date range. 
4. Click Run

Each level has the access of all the groups below them, but does not have access to any security groups on the same level or above them. See Security Preferences for additional information.

Make sure that your Google account has two factor authentication turned off, and the “allow less secure apps'' setting turned on. Note: Sometimes it takes a day for Google to allow access after changes are made. 

Check Email Preferences to ensure you're using the correct settings.