Log In to KeepnTrack

Security is mandatory and permanently enabled

Logging In and Activating Security

KeepnTrack is a software as a service (SaaS); therefore, security is mandatory and is always enabled. Access to our software requires that the Username the username (i.e. Login ID) and Password of and password of a valid operator with the appropriate Security Group credentials be entered into the Log In dialog every time the program is launched.

If you would like to immediately access the Log In dialog (or log into our software as a different operator), you must Refresh your browser window; this is typically done by pressing <F5> or using the (Ctrl+R) (+R) combination on your keyboard.

When the Log In dialog appears, enter the appropriate Username (i.e. Login ID) and Password and click Log In to access KeepnTrack.

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. Your very first operator is an Account Administrator with the equivalent security group access.

Refresh your browser window to access the Log In dialog at any time, then enter your username and password to log in.

1. Access

You can access KeepnTrack's application picker in the supported internet browser of your choice; just enter your main KeepnTrack account address into the Address field of the browser window. For example, https://youraccountname/keepntrack.com.

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2. Application Picker

Next, you will be prompted to choose which interface you want to access. Depending on your account privileges and permissions, you may or may not have access to certain areas of KeepnTrack. 

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3. Log In

Enter your username and password, then click Log In

Reset Password

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Accessing KeepnTrack as a Different Operator

There are times when you will need to access KeepnTrack as a operator other than the one who is currently logged into the program; especially if you are required to perform a specific task that the current operator does not have the security permissions to accomplish.

For example, if a Facility Administrator is currently logged in, you may have to log in as the Account Administrator to change an account preference.

Here's how you can access KeepnTrack as a different operator:

1. Refresh (Ctrl+R) (+R) your browser window.

2. Enter your username and password, then click Log In.
   
   

First Time Log In, Authentication, and Operator Creation

Security is mandatory and permanently enabled. Your very first operator is an Account Administrator with the equivalent Security Group access.

Reset Password

If you forget your password or would like to reset it, click the Can't access your account? link at the bottom of the Log In dialog. When the Login Recovery dialog appears, enter your username, Person ID, or email address associated with your account. If you do not have an email address associated with your account, please see your local KeepnTrack Administrator.

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