The Workstation Management window provides you with an easy way to configure, test, and support the printers, scanners, and other peripherals used with your KeepnTrack software. Information about your current hardware and software configuration can be found in the Information section. For any questions, call the KeepnTrack Customer Support number (800) 320-5830 or email at support@keepntrack.com.

Once your Workstation Management settings have been saved, you will not need to set these again unless the station's default internet browser has its cookies deleted. This can happen through routine maintenance, security settings, or a computer restart. If this does occur, your Workstation Management settings will be reset to default.

A web / internet / browser cookie is a small piece of data stored by your browser. Every time you visit one of KeepnTrack's Kiosks, your browser sends the cookie back to the server to inform the system of your previous settings. Cookies were designed to be a reliable mechanism for websites to remember useful information (such as your Kiosk settings).

Introduction

The Kiosk interfaces can be largely customized according to the needs of each facility. This includes uploading individual logos and emblems for your facility and/or district. This is mainly done from the Administration module (i.e. Account preferences).

This section provides a brief introduction to the Workstation Management window. It can also be used as a direct link between the technician setting up the Attended or Self-Service Kiosk and KeepnTrack's Customer Support team. Click on any of the links in this window to get additional help, access KeepnTrack Support, or find more detailed information concerning KeepnTrack.

Information

This window provides you with general information about your KeepnTrack system and the installed devices that it supports; this includes your current operating system, browser, and any compatible hardware components connected to the machine.

Make sure to use the appropriate paper for your printer; if not, the alignment may be off or your print jobs may fail completely. If this happens, you may be required to cancel your print jobs and/or power cycle the printer.

The Print Test Slip button allows you to test the continuous wide paper, giving you a visual sample of the slips that will be printed from the KeepnTrack Kiosk.

The Print Test Label button allows you to test the our colored labels, giving you a visual sample of the badges that will be printed from the KeepnTrack Kiosk. A printed badge will generally contain the Facility Name, Person's Full Name, Classification, Activity, Date & Time, and Badge Number.

Scanners & Cameras

Use this window to determine whether your scanner hardware is connected, accurately capturing images, and/or optically-recognizing characters in the current browser.

Scanners and Cameras Settings

Barcode Scan. This field allows you to test any 1D or 2D barcode scanner with KeepnTrack.

Look for Camera. This button will enable your Kiosks to use a built-in or attached web camera.

Activate Camera. This button make activate a live stream from your built-in or attached web camera.

Reset Window. If any of your hardware (i.e. scanner or webcam) is not plugged in when the browser is loaded, this button give you the option of reinitializing the hardware.

Driver's License Scanner

Scan ID. Initiates the scanning/data collection process for your KeepnTrack-compatible Driver's License Scanner. The information scanned will be displayed in the window directly beneath the State ID mage. If the information is not being captured correctly, click the button to send the image directly to KeepnTrack Support.

Calibrate. This button is used with the optical scanner. Insert the calibration sheet and click this button to calibrate the Driver's License Scanner.

Clean. This button is used with the optical scanner. Insert the cleaning sheet and click this button to clean the Driver's License Scanner.

Troubleshooting

If you are having troubles seeing the Workstation Management link, you may need to Refresh or Reload your browser.

If you are having trouble correctly loading your printer with labels and/or paper, please click here for an instructional video and links to our hardware user's manuals that contain step-by-step instructions.

If there are any questions about the coming changes or concerns please contact KeepnTrack Customer Support at (800) 320-5830 or email at support@keepntrack.com.dsad

Space shortcuts

Page tree

Contents