The Support Center has moved!! See the new website https://support.goalexandria.com/  

Alexandria

Space shortcuts

Page tree


Versions Compared

Old Version 220

changes.mady.by.user Bethany Brown

Saved on

compared with

New Version 221

changes.mady.by.user Bethany Brown

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Content Layer
id613114313
Content Column
width50.0%
id613114344
Content Block
id613114328
Trending FAQs

Here are the most common questions recently answered by Customer Support!

Expand
titleHow do I import patron pictures?

Go to Imports and select Images > Choose File. Choose a ZIP file containing the images to be imported. If the file is larger than 50 MB, schedule an FTP import in the Saved tab. For best results, images should be approximately 186 x 240 pixels in size and either .jpg or .png format.

Expand
titleWhere can I find the report for Unused Labels/Barcodes?

Go to Tools>Reports>Special>Unused Barcodes. Under the Options tab, specify if you are running the report with the Range Information, Barcode List, or Barcode Labels (3x10) format. Read our Tip of the Week on Unused Barcodes, or refer to the documentation for additional details.

Expand
titleWhen I run a report that sorts by grade, not all of my patrons are showing up. Why is that?

This happens when the grade table and patron grade are not matching exactly. To get your patrons to show up on the report, you will need to change the grade table or the Patron grade to match.

Expand
titleHow do I update Patron records with a file on my computer?
  1. First, make sure the file is tab-delimited (not a csv file). 
  2. Make sure you have a way to match the patron information with the info in the file, such as barcode, RSN (Record Sequence Number), GUID (Gobally Unique Identifier), Government ID (SSN), Community ID (Student #), or Primary Email, First Name, and Last Name (all 3). 
  3. See Patron Imports Best Practices for more information.
Expand
titleHow do I remove old Homerooms from my Homeroom list?

Once there are no patrons listed in a homeroom anymore, the homeroom is removed. So, updating the homerooms manually, via import, or through authority control will remove any homerooms with no patrons. Contact Support for additional assistance.

What are the Integrated Email Services in my email preferences?

Introducing Integrated Email Services for Alexandria and Textbook Tracker. Leave behind the headache of managing your own server, or trusting some external source—we can handle and send all of your Alexandria emails for you. Call us today at 1.800.347.6439 to discuss if this is the best option for your library

Expand
titleHow can I change the size on Patron barcode labels?
In Reports > Patrons >Patron Barcode Labels (3x10), Options, you can adjust the size of the barcode labels. Make sure the row underneath is empty, and then select Large in the size dropdown

. 

Content Column
width50.0%
id613181909
Content Block
id613181924
Administration

Scanners

...

© 2023 COMPanion® Corporation | All Rights Reserved | Terms of Service & Privacy Policy