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Cards expiring? Let your patrons know!
Morgan posted on Jan 22, 2020
January 27th, 2020 Do your library cards have expiration dates? If so, we have a handy new report that will make your life a little easier: Card Expiring Notice. Alex S Reports Card_Expiring_Notice Email.png The Card Expiring Notice report http://support.companioncorp.com/display/ALEX/Patron+Account+Reports sends out an email notice to all patrons whose cards are expiring in the next 30 days. That way, you and your patrons can stay ahead of the game and quickly take care of card renewals.…
Automatically Open Report PDFs
Morgan posted on Jan 15, 2020
January 21st, 2020 When you run a busy library, time-saving shortcuts can make a world of a difference. One way to save a few extra clicks is to set up your internet browser to automatically open downloaded PDFs, such as Alexandria reports. S Firefox_PDFs.png Check out our new Managing PDFs article to get quick instructions on how to set this up in Chrome, Safari, Firefox, and Edge. 
View Hidden Items in Researcher
Morgan posted on Jan 08, 2020
January 13th, 2020 Ms. Boyle hides all teacher-only materials in Researcher so they won't show up in students' search results. But how do her teachers now view these hidden items? With Alexandria, searching for these when you need to is a breeze. Alex S Search View_Hidden_Items_in_Researcher.png You can train your teachers to find hidden items in Researcher using these easy steps: Go to the Search module. Type in your search term(s) (e.g. "projectors") and add any other search criteria.…
We were on a break!—Forgiving accidental fines
Morgan posted on Dec 18, 2019
January 6th, 2020 Winter break has come to an end and it's time to get back to work. You find out a bunch of overdue fines accumulated over the break when the library was closed. Whoops! No need to worry, though. Alexandria has a utility to fix that! Alex S Utilities Forgive_Charges Options TOTW.png Use our Forgive Charges utility to take care of accidental fines that accumulate over a break or unexpected snow day: Go to Tools > Utilities > Patrons > General > Forgive Charges.…
Get your items back before break!
Morgan posted on Dec 11, 2019
December 16th, 2019 Winter break is just around the corner, which means it's time to heckle your patrons about returning their stuff on time. How can you notify patrons about coming due and overdue items at the same time? We've got a report for that! Alex S Reports Coming_Due_Items_Notice TOTW.png Using the Coming Due Items Notice report for both coming due and overdue items is a breeze: Go to Tools > Reports > Circulation > Notices > Coming Due Items Notice. On the Selections tab,…
Help!—Training your patrons
Morgan posted on Dec 04, 2019
December 9th, 2019 We know that training patrons on library software and answering constant questions can be time-consuming. Maybe your library is new to Alexandria, or your patrons just aren't super comfortable using Researcher yet... Whatever your situation, you should check out our new training videos for patrons! Alexandria University Videos Each 1-2 minute video shows patrons how to do a basic function in Researcher, such as using Scout, placing holds, creating lists, and more.…
Help!—New reports documentation
Morgan posted on Nov 19, 2019
November 25th, 2019 Which report shows the day of the week your library gets the most activity? How do you use the Title Information by Series report to see which titles you're missing in a particular series? We know navigating Alexandria reports can sometimes be a bit tricky. That's why we're thrilled to announce new reports documentation in our Support Center! Alex S Reports_Documentation.png That's right. For every single report, you can now look up what it does,…
What does it look like?—Patron Details Cover Art
Morgan posted on Nov 11, 2019
November 18th, 2019 Dallin is notorious for having overdue books. They get mixed in with the rest of his books at home, and he can't remember what the covers look like. Luckily, you can now give patrons a list of their loaned items with cover art pictures by using Alexandria's Patron Details. Alex S Circulation Patron_Details_Dallin.png Giving Dallin a copy of his Patron Details with cover art will help him quickly identify his library books at home and—hopefully—return them on time.…
"Elehpants?"—Spell Check for Researcher
Morgan posted on Nov 06, 2019
November 11th, 2019 Do spelling errors sometimes get in the way of your patrons and the results they're looking for in Researcher? Good news! We know of something that will help: Chrome's Enhanced spell check. Alex S Search Enhanced_spell_check.png With this handy tool, patrons will know they've made a spelling error in their search because it will be underlined in red. They can then right-click and choose the correct word from Chrome's listed suggestions.…
Using Study Programs in Researcher
Morgan posted on Oct 30, 2019
November 4th, 2019 Darla needs to find a book within a certain Lexile range for her upcoming book report. What's the most convenient way for her to view all of her options? Well, there are several ways she could use Alexandria's Researcher to find the perfect book at her reading level. Alex S Browse Study_Program.png Filter Researcher Results If Darla wants to find a book in her reading level range written by Rick Riordan, she can use the Study Program filter in Search http://support.…


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