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Patron Status

Patron Status is your patron's portal to their personal library account. It's where users can check their account status, view their holds and charges, renew items they've checked out, and more. They can manage their account from home (or anywhere else!) so they can spend more time reading.

Status was updated in Alexandria 7.17.12. Check out the new features!

  • Access. To log in, open a browser window on your desktop or mobile device, then type /status at the end of your Alexandria login URL  log in with your username and password.
  • Mobile Barcode. Forgot your library card? No problem—you can open it on your smartphone! When you’re ready to check out, tap the barcode icon in Status, and then hold it up to the scanner. 
  • Researcher. Click at the top of your screen to open the main Researcher menu in another tab or window.

Log In

Log in from a desktop or mobile device.

Account Summary

View your account summary and renew checked-out items.

Mobile Barcode

Open your library barcode and use it to check out items.


Session Menu

Click your patron picture or avatar in the top left corner of the window, or tap your name if you're on a mobile device, to open the session menu.

  • Log Out. When you're done, click your name to log out of your current session to allow another patron to log in. You'll be automatically logged out once your idle time exceeds the timeout limit set in Researcher Preferences.
  • Researcher. Open Researcher in a new browser tab.
  • Language. Change the language setting for this session.
    • English
    • Espanol
    • Francais
Status Menu

The main menu is on the left side of the window. If you're on a mobile device, tap your patron icon in the top left corner of the window to open it, then tap outside the menu to close it.

Search. Switch to Scout. (Mobile only)

Status. Your account summary, including current charges, credits, holds, reservations, and your library card barcode.

Account. Your personal account information, including your username and password.

Reviews. Your book reviews, sorted newest to oldest. Edit and remove your reviews here.

Lists. Your lists, sorted alphabetically. View, share, edit, or remove your lists here.

Items Out. All the items you have checked out, sorted by due date. Overdue items are listed in red. Renew your items here.

Returned. The items you’ve checked out and returned.

Holds. The items you have on hold. Available holds are listed in green. Edit, suspend, or renew your holds here.

Reservations. The items you have reservations for, sorted by the earliest start date.

Charges. Your current charges for overdue or lost books and library fees.

Financial History. View your paid, forgiven, or refunded charges.

If you're not able to view your account status, ask your librarian to update your Account > Status security group preference to Basic Access or higher.

Account

Researcher > Status

View your personal contact and student information, including your username and password.

The level of access you have to view and edit your account information depends on your Account > Status security group preference. To view your account status, it must be set to Basic Access or higher.

Contact Information

Your ability to view and edit these fields depends on your Patron Status security group preference. Contact information includes the following fields:

  • Username
  • New Password
  • Email
  • Phone
  • Address
  • Address 2
  • City
  • State
  • Postal Code
  • Country
Edit your contact information
  1. Click the padlock icon to unlock the record for editing.
  2. For security purposes, enter your password to continue.
  3. Edit each field, as necessary.
  4. Click Save when you're done.


Student Information

Student information cannot be edited. Field titles are dependent on the terminology set in Localization Preferences.

  • Barcode
  • Homeroom
  • 2nd Location
  • Grade
  • Lexile
  • Reading Level
  • Card Expiration Date

Choose Avatar

You can choose an avatar to display instead of your picture in Scout and Status.

  1. Click the padlock icon to unlock the record for editing.
  2. For security purposes, enter your password to continue.
  3. Click Choose Avatar.
  4. From the list that pulls up from the bottom of your screen, choose an avatar to use on your account. If you'd rather not use an avatar, choose Use Picture.
  5. Click Save in the top right corner of the window.

That's it!

Reviews

Researcher > Status

The Reviews tab contains a list of all the reviews you've submitted, sorted by the most recent first.

Do you have a lot of reviews? Use the search bar find the one you're looking for. Your total number of reviews is listed to the right.


Tools

Select a review to view the tools to manage it.


Remove. Permanently remove your review.

Edit. Click the icon or double-click the item to open the review editor. Make changes to the text or update your star rating, then click Save when you're done.


If you're not able to edit your reviews, ask your librarian to update your Account > Reservations security group preference .


Lists

Researcher > Status

Create and add items to your lists in Search, then come here to manage them. This page contains a list of all your saved reading lists, sorted by the date they were last modified.

Tools

Click or tap an item on your list to view the tools to manage it. On a desktop browser, double-click your selection to open the list editor.

ViewView the items on your list in a new Search tab or window

Share. Send a link to your publicly shared list to the email address(es) you specify. Separate multiple email addresses with a comma (johndoe@examplelibrary.com,janedoe@examplelibrary.com). Private lists cannot be shared.

Edit. Modify the list name, limited to 50 characters, and change the privacy setting to Public or Private.

Remove. Permanently delete this list.


Items Out

Researcher > Status

View a list of all of the items you have checked out, sorted by due date. Overdue items are shown in red.

Tools

Select an item, then click to renew it.


Alexandria will ask you to confirm that you want to renew the item. Click Renew to continue or Cancel to close the request.


If the item cannot be renewed, we'll let you know why. Possible reasons why an item cannot be renewed include:

  • The item is on hold or is needed for a reservation.
  • The item has a hard due date.
  • You've renewed this item the maximum number of times.
  • Your library card is about to expire.


If you're not able to renew your items, ask your librarian to update your Account > Reservations security group preference .

Textbooks Out

Researcher > Status

View a list of the textbooks you currently have checked out.

Returned

Researcher > Status

View a history of all of the items you've checked out and returned, sorted by return date. Use the search bar to find a particular item in your list. Your total number of returned items is listed to the left.

To view the title in Search, select the item and click the icon on the right.

Holds

Researcher > Status

View a list of the items you currently have on hold. In-stock/on-shelf holds are listed in green. Expired holds are not included.

Tools

Select an item to view the tools to manage it. If the item is in-stock, you can remove your request. If

  • Edit. Double-click the item to change the library site and pickup location.
  • Suspend. Change your hold settings until the date you specify.
  • Remove. Cancel your hold on the item. This cannot be undone.

If you're not able to view your holds, ask your librarian to update your Account > Holds security group preference.

Reservations

Researcher > Status

View a list of the items you currently have reserved.

Tools

Select a reservation to view the tool to remove it.

Alexandria will ask you to confirm that you want to renew the item. Click Renew to continue or Cancel to close the request.


If you're not able to view your reservations, ask your librarian to update your Account > Reservations security group preference.

Charges

  Researcher > Status

View a list of your current charges for overdue or lost books and library fee, sorted by date. The total amount due is listed under the list of charges. View only.

Financial History

Researcher > Status

View your complete financial history, sorted by date. Scroll through the first 50, then use the arrows to move between pages. View only.