Page tree

Getting Started Resources

Basic Terminology

Part of understanding how Alexandria works is understanding our terminology. Here are a few terms you should know:

  • Data Station. The server that stores your Alexandria catalog database.
  • Librarian. A suite of interfaces your librarians and operators use to navigate and manage Alexandria.
  • Researcher. A suite of interfaces your patrons use to search your collection.

Alexandria Library Resources

Explore our free Alexandria Library resources, from reading-inspired posters to infographics and more!

Icons & Images

Explore Builder icons to enhance your visual searches.

Reading posters

Download our monthly posters to decorate your library.

Infographics & PDFs

Tips to help you navigate your circulation software.

Partner Files

Files to use with add-ons like Capstone and Soundzabound.

User Guides

Learn how to use our products more efficiently with our user guides. You can print or save them for easy sharing and viewing.

Frequently Asked Questions

You've got questions? We've got answers!


 How do I log in to Alexandria?

Check out Accessing Alexandria for more information.

 Where is my support folder located?

All of your database information is stored in the Alexandria Support folder, located in your operating system's shared application directory. From there, open the Data folder, and then locate the subfolder that matches your database serial number. This is where you'll find the Alexandria database (ALX.db); various operation files (such as reports, exports, etc.) log files, version history, and more.

On Windows machines, the shared application folder is typically located here:

Local Disk (C:) > ProgramData (hidden folder) > Alexandria Support

On Macintosh machines, the application folder is typically located here:

Hard Drive > Users > Shared > Library > Application Support > Alexandria Support

 Where can I find my serial number?

Your Alexandria serial number is located in the following places:

  • Tools > Administration > Status
  • Circulation > Special tab > License Info,

If you you're having trouble locating it or cannot access these locations, check with your library administrator.


 I'm converting my library from Mac to Windows. Will my Macintosh scanner work on my Windows system?

Most Macintosh scanners can be used on a Windows machine with an adapter. Our customers use a wide variety of scanners so it's not possible to address this question globally. Please contact our Support department at 1-800-347-4942 for help to determine if your scanner could be used on a Windows computer.