The Support Center has moved!! See the new website https://support.goalexandria.com/  


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Info

This page has been moved to https://support.goalexandria.com/alexandria-setup-options/self-hosting/


Each month, a new version of Alexandria is released with features, improvements, and/or bug fixes. COMPanion automatically updates all Cloud-Hosted users, but all Self-Hosted users will need to manually update the software. See

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the Installation section below for instructions on updating Alexandria

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Sign up to be notified of upcoming releases.

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Troubleshooting

If you're Self-Hosted and having issues updating, make sure you're allowing full permissions to the Alexandria Support folder and temp/cache folders, particularly Cleanup at Startup.

Still having problems? Feel free to contact Customer Support for assistance.