Here are the most common questions recently answered by Customer Support!
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Where can I find the Patron Count, and how many Patrons/Items am I licensed for?
To find your license and system information, go to your Circulation page, then select Special. This tab shows the Status Info, System Info, and License Info, which includes your Patron Count and details about your license.
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How do I see my report after I run it?
After you select Run, click the wrench icon in the upper right corner of your screen. Once your report is complete, you will see your report ready to Email (letter icon), View (info icon), or Download (PDF document icon).
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How do I print and align barcodes?
See our Alignment Troubleshooting tips. Specifically, make sure your scaling is set to 100% or Actual Size in your PDF reader. Also, you'll want to make sure you're using the correct type of labels for the barcode report you're using.
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Where can I find the report for Unused Labels/Barcodes?
Go to Tools>Reports>Special>Unused Barcodes. Under the Options tab, specify if you are running the report with the Range Information, Barcode List, or Barcode Labels (3x10) format. Go to Unused Barcodes for additional details.
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Makeover FAQs
We are thrilled to announce our Alexandria and Textbook Tracker Dream Makeover! Yep, that's right. We're giving the programs a new look while adding various improvements, such as responsive design and exciting features. Learn more about it!