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Trending FAQs

Here are the most common questions recently answered by Customer Support!

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titleWhere can I find the Patron Count, and how many Patrons/Items am I licensed for?How can I import items into Alexandria?

Go to Tools>Import and select the category of what you are importing. Upload the file from your computer, and make sure to configure the field map. Note: Marc records don’t need to be file mapped.
See Import for more information.

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titleWhat barcode symbology does Alexandria use?

Code 3 of 9 or code 39, with no check digitTo find your license and system information, go to your Circulation page, then select Special. In its sub-tabs you will find information like the Status Info, System Info, and License Info, which includes your Patron Count and details about your license.

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titleHow do I see my report after I run it?can I see how many Items and Patrons are in each site within a Centralized Catalog?

Go to Tools>Sites, and click on the gear icon and select Site Record Counts.After you select Run, click the wrench icon in the upper right corner of your screen.  Once your report is complete, you will see your report ready to Email (letter icon), View (info icon), or Download (PDF document icon). 

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titleHow do I print and align barcodes? can I get rid of the alert pop up letting me know that I am over my license limit in Alexandria?

First, check your License Info by going to Circulation>Special>License Info to see where your numbers are. Then Clean Up Your Data with our guides. If you still need more space, it’s time to contact Sales and upgrade your accountSee our Alignment Troubleshooting tips. Specifically, make sure your scaling is set to 100% or Actual Size in your PDF reader. Also, you'll want to make sure you're using the correct type of labels for the barcode report you're using.

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titleWhere How can I find the report for Unused Labels/Barcodes?change a Researcher pane?

To select a new pane, go to Preferences>Researcher, and click on Select New Pane, select the desired pane, and click OK. If you want to change the pane itself, go to Tools>Explore Builder, and make the changes to the appropriate Explore PaneGo to Tools>Reports>Special>Unused Barcodes. Under the Options tab, specify if you are running the report with the Range Information, Barcode List, or Barcode Labels (3x10) format. Read our Tip of the Week on Unused Barcodes, or refer to the documentation for additional details.

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