Here are the most common questions recently answered by Customer Support!
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How can I import items into Alexandria?
Go to Tools>Import and select the category of what you are importing. Upload the file from your computer, and make sure to configure the field map. Note: Marc records don’t need to be file mapped. See Import for more information.
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What barcode symbology does Alexandria use?
Code 3 of 9 or code 39, with no check digit.
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How can I see how many Items and Patrons are in each site within a Centralized Catalog?
Go to Tools>Sites, and click on the gear icon and select Site Record Counts.
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How can I get rid of the alert pop up letting me know that I am over my license limit in Alexandria?
First, check your License Info by going to Circulation>Special>License Info to see where your numbers are. Then Clean Up Your Data with our guides. If you still need more space, it’s time to contact Sales and at sales@goalexandria.com and upgrade your account.
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How can I change a Researcher pane?
To select a new pane, go to Preferences>Researcher, and click on Select New Pane, select the desired pane, and click OK. If you want to change the pane itself, go to Tools>Explore Builder, and make the changes to the appropriate Explore Pane.