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Trending FAQs

Here are the most common questions recently answered by Customer Support!

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titleWhy is Alex 6 not working on our browser?

While Alexandria 6 itself still works and can connect, it is an old software that has not beed updated since 2017. We recommend moving to Alexandria 7 at your earliest convenience. 

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titleWhat is Operations Management?
Operations Management is where you can access the reports you run, along with the results of Exports, Imports, and Utilities. To access Operations Management, click on the wrench icon on in the top left right corner of the circulation screen.
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titleHow do I use Gmail as an SMTP?

Make sure that your Google account has two factor authentication turned off, and the “allow less secure apps'' setting turned on. Note: Sometimes it takes a day for Google to allow access after changes are made. 

Check Email Preferences to ensure you're using the correct settings. 

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titleHow do I import patron pictures?

Go to Imports and select Images > Choose File. Choose a ZIP file containing the images to be imported. If the file is larger than 50 MB, schedule an FTP import in the Saved tab. For best results, images should be approximately 186 x 240 pixels in size and either .jpg or .png format.

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