Here are the most common questions recently answered by Customer Support!
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What barcode symbology does Alexandria use?
Code 3 of 9 or code 39, with no check digit. See Barcode Your Collection for more information on barcodes.
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Why did I get an alert saying "out of session range" when scanning in my inventory session?
First, check your session overview and take a look at your Call Number Range. Make sure the "From" and "Through" fields have the same number of characters.
For example From: 000.000 AAA
Through: 299.999 ZZZ
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When should I complete my inventory sessions?
We recommend completing all of your inventory sessions when you are finished with your whole inventory. This will ensure any items that may have been misplaced on a different shelf to be found and scanned.
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What is Operations Management?
Operations Management is where you can access the reports you run, along with the results of Exports, Imports, and Utilities. To access Operations Management, click on the wrench icon in the top right corner of the circulation screen.