To forgive a charge for an individual patron, use Circulation. - Make the patron current and go to the Charges tab.
- Select the charge (or by holding <shift> or <command> you can select more than one).
- Click Make Payment.
- Enter the amount to forgive in the forgive field, and click Process.
To forgive charges in batches, use the Forgive Charges utility. - Go to Tools > Utilities > Patrons > Forgive Charges.
- Use the Selections tab to choose who you are forgiving the charges for.
- Use the Options tab for what type of charges to forgive, or in a specific date range.
- Click Run
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