The Support Center has moved!! See the new website https://support.goalexandria.com/  


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Message Drawer has been moved to the Topnav. 

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titleClick to view the old interface

Alexandria's Message Center allows you to receive notifications from COMPanion and other partners; these notifications contain data or information from COMPanion or COMPanion-sanctioned third parties and will vary depending on what features you are licensed to use. The interface for the Message Center window has a single list, with the most recent COMPanion messages shown first.

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Keep an eye on new messages to learn about workshops, surveys, updates, and more!

The Message Center icon resides alongside the Operations Management and Help icons in the Circulation module.

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Click on the Message Center icon to open the Message Center and display a list of your notifications; when you have unread notifications or receive notification that new messages are available, a red dot appears on the Message Center icon. New messages are checked for when Alexandria performs Daily Operations.

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Message Center: Basics
  • Alexandria checks for new messages:
    1. During Daily Operations and 
    2. anytime the Message Center interface is activated

  Notifications or important files from other third-party partners are also included when Alexandria checks for new messages.

  • Alexandria retrieves COMPanion notifications based on your Data Station's serial number.
  • Alexandria remembers the last time that the Message Center was opened (per site); this becomes the individual cut-off point for all new messages.