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Trending FAQs

Here are the most common questions recently answered by Customer Support!

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titleWhy isn't my zipped or compressed file importing patron pictures?

Usually, this means the file is larger than 50mb. You need to separate the file into smaller sizes in order to import them.

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titleWhere do I find the results of a utility or import after it’s finished?

Go to Operations Management by clicking on the tool icon at the top, and click on the blue “i” icon.

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titleHow are lost or discarded items handled in Alexandria?

Lost and discarded items are checked out to System Patrons 1(lost) and 2(discarded).  Read about Lost Items here for more information.

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titleHow do I add a new librarian/admin account?

An admin account is simply a patron account with a different security group set (like District Administrator). New librarians should set their security group accordingly, usually as high as they are allowed to select.

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titleHow do I import patron pictures?

Go to Imports and select Images > Choose File. Choose a ZIP file containing the images to be imported. If the file is larger than 50 MB, schedule an FTP import in the Saved tab. For best results, images should be approximately 186 x 240 pixels in size and either .jpg or .png format.

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titleWhere can I find the report for Unused Labels/Barcodes?

Go to Tools>Reports>Special>Unused Barcodes. Under the Options tab, specify if you are running the report with the Range Information, Barcode List, or Barcode Labels (3x10) format. Read our Tip of the Week on Unused Barcodes, or refer to the documentation for additional details.

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titleWhat are the Integrated Email Services in my email preferences?

Introducing Integrated Email Services for Alexandria and Textbook Tracker. Leave behind the headache of managing your own server, or trusting some external source—we can handle and send all of your Alexandria emails for you. Call us today at 1.800.347.6439 to discuss if this is the best option for your library. 

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titleIn the makeover, why is the Copy ID field going away?

Copy IDs are not unique or searchable, and there is not a report that you can run which shows Copy IDs. Copy IDs have become irrelevant, and we encourage using barcodes instead. 

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