Don’t worry, we have your back, but we take security very seriously, even for your library catalog. The first step to take when you cannot log into an Alexandria website is to try using the password reset option. Alexandria can send a link to the user email so long as an email has been entered for the login account. The second alternative is to ask if anyone else has credentials or access. This may even be someone at the district level. There is usually a person in charge that has access to your school site(s) and can help you get started by creating an administrative account! If neither of the above are options then we can provide access, but we will need to make sure that the person requesting access should have access to the site. We will require that any applicant include a notarized identity verification which we will keep on file. This process may take up to 48 hours so patience is a must. See Password Management Best Practices. |