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Trending FAQs

Here are the most common questions recently answered by Customer Support!

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titleWhy are my reports running slower than they used to?

In recent updates, we have adopted a new Operations engine. This allows Alexandria to give preferences to processes like Circulation, but means that reports and utilities may run a little slower. 

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titleWhat barcode symbology does Alexandria use?

Code 3 of 9 or code 39, with no check digit. See Barcode Your Collection for more information on barcodes.

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titleWhy did I get an alert saying "out of session range" when scanning in my inventory session?

First, check your session overview and take a look at your Call Number Range. Make sure the "From" and "Through" fields have the same number of characters. 

  1. For example From: 000.000 AAA

                                Through: 299.999 ZZZ

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titleHow do I remove items that I have discarded, and do they count in my system?

a. To remove Items that you have discarded, you can run the Remove Discarded Copies utility. We recommend running the Discarded Copies report first, to get a list of which items will be removed. 

b. Discarded Items in your database do count in your system counts, as they are still in your database. This is also true for lost items. They are in a pending status until they are removed. 

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titleWhen should I complete my inventory sessions?

We recommend completing all of your inventory sessions when you are finished with your whole inventory. This will ensure any items that may have been misplaced on a different shelf to be found and scanned.

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titleWhat is Operations Management?
Operations Management is where you can access the reports you run, along with the results of Exports, Imports, and Utilities. To access Operations Management, click on the wrench icon in the top right corner of the circulation screen.
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