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Getting Started
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Password Management Best Practices
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Why security?
Everyone's security needs are unique to them, and therefore it is vital that each user team analyzes their situation and make decisions on how they need to set up their distinct security goals.
Please take the time to go through our suggested best practices, and let our Customer Support Team know if you would like any consultation on them.
Alexandria is a secured program, meaning a username and password are always required to gain access to the service. It is for this reason that it is imperative to plan for and have access redundancies in place for your Alexandria service.
Click the sections below to expand for more information.
General best practices
- Don't share passwords.
- Don't use generic passwords or shared operator accounts. Each user should have their own unique username and password.
- Consider using a secure password management program to avoid forgetting your login info, and to avoid having your password in obvious places (like a post-it note on your desk).
- Keep your operating system, browsers, and COMPanion program up-to-date (if you are cloud hosted with us then you don’t have to worry about the last one).
- ALWAYS add a valid and current email to an operator patron file so that the operator can recover their password if needed.
- Make sure to whitelist noreply@goalexandria.com, which is the email address any password reset emails will come from. This might need to be done by a district or facility IT team.
- It's a good idea to have a plan to access the district admin's password/email if they leave, or have a backup district admin user.
