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Alexandria

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Frequently Asked Questions


You've got questions? We've got answers!

Trending FAQs

Here are the most common questions recently answered by Customer Support!

  1. I is for regular Inventory. You will hear notifications on items that are checked out to system patrons that should not be book-dropped. 
  2. IB is for Inventory Bookdrop. You will hear notifications on items that are checked out to system patrons that should be book-dropped. 
  3. IBS is for Inventory Bookdrop Suppressed. You will NOT hear notifications on items that are checked out to system patrons, and should be book-dropped.
  4. IS is for Inventory Supporessed. You will NOT hear notifications on items that are checked out to system patrons, and should NOT be book-dropped.
Operations Management is where you can access the reports you run, along with the results of Exports, Imports, and Utilities. To access Operations Management, click on the wrench icon in the top right corner of the circulation screen.

To forgive a charge for an individual patron, use Circulation.

  1.  Make the patron current and go to the Charges tab. 
  2. Select the charge (or by holding <shift> or <command> you can select more than one). 
  3. Click Make Payment.
  4. Enter the amount to forgive in the forgive field, and click Process. 

To forgive charges in batches, use the Forgive Charges utility. 

  1. Go to Tools > Utilities > Patrons > Forgive Charges.
  2. Use the Selections tab to choose who you are forgiving the charges for.
  3. Use the Options tab for what type of charges to forgive, or in a specific date range. 
  4. Click Run
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We are thrilled to announce our Alexandria and Textbook Tracker Dream Makeover! Yep, that's right. We're giving the programs a new look while adding various improvements, such as responsive design and exciting features. Learn more about it!

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