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Frequently Asked Questions


You've got questions? We've got answers!

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Trending FAQs

Here are the most common questions recently answered by Customer Support!

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titleWhat is Operations Management?
Operations Management is where you can access the reports you run, along with the results of Exports, Imports, and Utilities. To access Operations Management, click on the wrench icon on the top left of the circulation screen.
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titleHow can I easily change the copy location or copy shelving?

The easiest way is by using the Set All Copy Locations or CH command in Circulation. This is much quicker than going into each item to change copy locations. Make sure to clear the command line when you’re done!  You can also run the Copies Information Report to help view and sort your items.

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titleHow do I use Gmail as an SMTP?

Make sure that your Google account has two factor authentication turned off, and the “allow less secure apps'' setting turned on. Note: Sometimes it takes a day for Google to allow access after changes are made. 

Check Email Preferences to ensure you're using the correct settings. 

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titleHow do I import patron pictures?

Go to Imports and select Images > Choose File. Choose a ZIP file containing the images to be imported. If the file is larger than 50 MB, schedule an FTP import in the Saved tab. For best results, images should be approximately 186 x 240 pixels in size and either .jpg or .png format.

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titleHow can I import items into Alexandria?

Go to Tools>Import and select the category of what you are importing. Upload the file from your computer, and make sure to configure the field map. Note: Marc records don’t need to be field mapped. See Import for more information.

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titleWhere can I find the report for Unused Labels/Barcodes?

Go to Tools>Reports>Special>Unused Barcodes. Under the Options tab, specify if you are running the report with the Range Information, Barcode List, or Barcode Labels (3x10) format. Read our Tip of the Week on Unused Barcodes, or refer to the documentation for additional details.

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Administration

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Scanners

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V7 FAQs

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Recently switched to 7? Get your questions answered.

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Inventory FAQs

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Make your inventory quick, easy, and extremely efficient.

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Reports FAQs

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Learn how to make the most of report templates.

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Items FAQs

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pageItems Management Workshop

Maintain a clean and searchable catalog.

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Switch to 7 FAQs

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Makeover FAQs

We are thrilled to announce our Alexandria and Textbook Tracker Dream Makeover! Yep, that's right. We're giving the programs a new look while adding various improvements, such as responsive design and exciting features. Learn more about it!

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Beginning-of-Year FAQs

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End-of-Year FAQs

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Patrons FAQs

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Items FAQs

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Researcher FAQs

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Inventory FAQs

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Reports FAQs

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