The Support Center has moved!! See the new website https://support.goalexandria.com/  


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Frequently Asked Questions


You've got questions? We've got answers!

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Trending FAQs

Here are the most common questions recently answered by Customer Support!

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titleNow that everyone is switched to the makeover in Alexandria, how long is the option to revert to the old version going to be available?

There isn’t a defined time limit for the revert option as yet, but we recommend getting used to the new interface as quickly as possible. The revert option will be available through the end of this school year for sure, but don’t be surprised if the option is gone in the fall.

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titleI love the new look and navigation, and have been using the new version for awhile. How can I turn off all the pop-up messages?

Yes, if you are comfortable with the program and don’t want to see so many of the guides and messages this feature can be turned off in  User Settings. In the upper right corner where you see “Hi, Username” click on the icon to open the user menu and select User Settings. Set the Tutorials to off and click Save.

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titleHow do I make sure that all student material is due/returned by the end of school?

Use the Calendar to set a Period Due Date, which will enforce the date selected even if a student checks out a book a few days before the end of the year. In the Makeover the Calendar has been moved to Tools > Calendar. Click twice on the date that you want to have all books returned so it shows “Period Due” and then Save at the top of the screen. If you forgot to do this before the last week of the year, don’t worry! After you have set the calendar Period Due then simply run the Utility “Recompute Due Dates” to update all circulation in the database to adhere to the new settings.

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titleI need to know the usage of my collection this past year, what reports are best for this purpose?

Alexandria has great resources to get usage numbers and statistics in its reports under the Statistics/Usage category and Collection Analysis. Right now the Super Summary requires some fine-tuning on our side, but read about other resources HERE.

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title I am getting ready to do inventory of my library, is there a quick reference about the best way to do this?

For a quick review of the Inventory process, select Inventory from the Tools screen and refer to the video in the Intro tab. Remember that it is important to use the same Inventory start date for all sessions and reports run during the inventory process. If you have questions about how to best manage your inventory process, reach out to  Customer Support at 1-800-347-4942. 

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Administration
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titleWhat are the Integrated Email Services in my email preferences?

Introducing Integrated Email Services for Alexandria and Textbook Tracker. Leave behind the headache of managing your own server, or trusting some external source—we can handle and send all of your Alexandria emails for you. Call us today at 1.800.347.6439 to discuss if this is the best option for your library. 

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titleWe have a new librarian replacing one who left. How do they get a login for Alexandria?

According to new security protocols to protect privacy, a password for access can only be sent to the contact listed as the Primary. Anyone who is not listed as the primary can be edited to become the primary if the former staff in that position is no longer associated with the institution. This can take some time, so any customer who does not have access to Alexandria and needs to be issued a temporary password should expect a brief wait while their contact status is updated. 

We have taken these new policy steps to ensure that only those who should have access to a site can be granted access.

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V7 FAQs

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Recently switched to 7? Get your questions answered.

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Inventory FAQs

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Make your inventory quick, easy, and extremely efficient.

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Reports FAQs

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pageReports Workshop

Learn how to make the most of report templates.

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Items FAQs

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pageItems Management Workshop

Maintain a clean and searchable catalog.

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Switch to 7 FAQs

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Makeover FAQs

We are thrilled to announce our Alexandria and Textbook Tracker Dream Makeover! Yep, that's right. We're giving the programs a new look while adding various improvements, such as responsive design and exciting features. Learn more about it!

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Beginning-of-Year FAQs

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End-of-Year FAQs

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Patrons FAQs

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Items FAQs

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Researcher FAQs

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Inventory FAQs


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Reports FAQs

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title I need to import a MARC file from a vendor. How should I set the default settings?

When importing files from a vendor, the correct default settings will already be set, and you can simply select “Run.” If you have a custom import or specific needs when updating your titles or copies, we recommend calling Customer Support for assistance.


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titleWhere do I find the results of a utility or import after it’s finished?

Go to Operations Management by clicking on the tool icon at the top, and click on the blue “i” icon.