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Trending FAQs

Here are the most common questions recently answered by Customer Support!

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titleHow can I import items into Alexandria?are reports in Version 7 different from Version 6?

Many reports were combined and streamlined in Version 7. See Reports Conversion for instructions on converting your saved reportsGo to Tools>Import and select the category of what you are importing. Upload the file from your computer, and make sure to configure the field map. Note: Marc records don’t need to be field mapped. See Import for more information.

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titleWhat barcode symbology does Alexandria use?How can I easily change the copy location or copy shelving?

The easiest way is by using the Set All Copy Locations or CH command in Circulation. This is much quicker than going into each item to change copy location. Make sure to clear the command line when you’re done!  You can also run the Copies Information Report to help view and sort your itemsCode 3 of 9 or code 39, with no check digit. See Barcode Your Collection for more information on barcodes.

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titleHow can I see how many Items and Patrons are in each site within a Centralized Catalog?

Go to Tools>Sites, and click on the gear icon and select Site Record Counts.

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titleHow can I get rid of the alert pop up letting me know that I am over my license limit in Alexandria?

First, check your License Info by going to Circulation>Special>License Info to see where your numbers are. Then Clean Up Your Data with our guides. If you still need more space, it’s time to contact Sales at sales@goalexandria.com and upgrade your account. 

do I forgive charges?

To forgive a charge for an individual patron, use Circulation.

  1.  Make the patron current and go to the Charges tab. 
  2. Select the charge (or by holding <shift> or <command> you can select more than one). 
  3. Click Make Payment.
  4. Enter the amount to forgive in the forgive field, and click Process. 

To forgive batch charges, use the Forgive Charges utility. 

  1. Go to Tools > Utilities > Patrons > Forgive Charges.
  2. Use the Selections tab to choose who you are forgiving the charges for.
  3. Use the Options tab for what type of charges to forgive, or in a specific date range. 
  4. Click Run
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titleHow do security groups limit access?

Each level has the access of all the groups below them, but does not have access to the higher security group above them. See Security Preferences for additional information.

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Make sure that your Google account has two factor authentication turned off, and the “allow less secure apps'' setting turned on. Note: Sometimes it takes a day for Google to allow access after changes are made. 

Email Preferences goes over the correct settings. 

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titleHow can I change a Researcher pane?

To select a new pane, go to Preferences>Researcher, and click on Select New Pane, select the desired pane, and click OK. If you want to change the pane itself, go to Tools>Explore Builder, and make the changes to the appropriate Explore Pane.

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