The Support Center has moved!! See the new website https://support.goalexandria.com/  


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Frequently Asked Questions


You've got questions? We've got answers!

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Trending FAQs

Here are the most common questions recently answered by Customer Support!


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titleIt is nearing the end of year, and I would like to have items returned to the library before the students are excused. Can checkout periods be modified?

Yes! Depending on if you are in the new makeover or the legacy version, access the Calendar through Preferences (legacy) or Tools (makeover) and then select the Calendar button. In order to designate a period due date, simply find the date you need to have items due and click it twice. It will show “closed” and then “period due”. Items checked out as the period due date nears will be adjusted to be due specifically on this date. If you use more than one calendar, make sure that the Patron Policies are set to default to the correct calendar.

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titleI would like to see how many books were checked out last year. Are there reports that would show those statistics?

Go to Tools>Reports or Operations>Reports (makeover) and select the Statistics/Usage category. You can read more about these reports HERE. When you set up the report be sure to use the Selection fields to specify groups of patrons and check the Options tab to format the information displayed. If you have any questions or need assistance please call Customer Support at 1-800-347-4942. 

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title I am getting ready to do inventory of my library, is there a quick reference about the best way to do this?

For a quick review of the Inventory process, select Inventory from the Tools screen and refer to the video in the Intro tab. Remember that it is important to use the same Inventory start date for all sessions and reports run during the inventory process. If you have questions about how to best manage your inventory process, reach out to  Customer Support at 1-800-347-4942. 

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titleWe have a new librarian replacing one who left. How do they get a login for Alexandria?

According to new security protocols to protect privacy, a password for access can only be sent to the contact listed as the Primary. Anyone who is not listed as the primary can be edited to become the primary if the former staff in that position is no longer associated with the institution. This can take some time, so any customer who does not have access to Alexandria and needs to be issued a temporary password should expect a brief wait while their contact status is updated. 

We have taken these new policy steps to ensure that only those who should have access to a site can be granted access.

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Administration
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titleWhat are the Integrated Email Services in my email preferences?

Introducing Integrated Email Services for Alexandria and Textbook Tracker. Leave behind the headache of managing your own server, or trusting some external source—we can handle and send all of your Alexandria emails for you. Call us today at 1.800.347.6439 to discuss if this is the best option for your library. 

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V7 FAQs

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Recently switched to 7? Get your questions answered.

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Inventory FAQs

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Make your inventory quick, easy, and extremely efficient.

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Reports FAQs

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Learn how to make the most of report templates.

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Items FAQs

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pageItems Management Workshop

Maintain a clean and searchable catalog.

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Switch to 7 FAQs

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Makeover FAQs

We are thrilled to announce our Alexandria and Textbook Tracker Dream Makeover! Yep, that's right. We're giving the programs a new look while adding various improvements, such as responsive design and exciting features. Learn more about it!

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Beginning-of-Year FAQs

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End-of-Year FAQs

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Patrons FAQs

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Items FAQs

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Researcher FAQs

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Inventory FAQs


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Reports FAQs

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title I need to import a MARC file from a vendor. How should I set the default settings?

When importing files from a vendor, the correct default settings will already be set, and you can simply select “Run.” If you have a custom import or specific needs when updating your titles or copies, we recommend calling Customer Support for assistance.


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titleWhere do I find the results of a utility or import after it’s finished?

Go to Operations Management by clicking on the tool icon at the top, and click on the blue “i” icon.