The Support Center has moved!! See the new website https://support.goalexandria.com/  


You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 244 Next »

Frequently Asked Questions


You've got questions? We've got answers!

Trending FAQs

Here are the most common questions recently answered by Customer Support!



Yes! Depending on if you are in the new makeover or the legacy version, access the Calendar through Preferences (legacy) or Tools (makeover) and then select the Calendar button. In order to designate a period due date, simply find the date you need to have items due and click it twice. It will show “closed” and then “period due”. Items checked out as the period due date nears will be adjusted to be due specifically on this date. If you use more than one calendar, make sure that the Patron Policies are set to default to the correct calendar.

Go to Tools>Reports or Operations>Reports (makeover) and select the Statistics/Usage category. You can read more about these reports HERE. When you set up the report be sure to use the Selection fields to specify groups of patrons and check the Options tab to format the information displayed. If you have any questions or need assistance please call Customer Support at 1-800-347-4942. 

For a quick review of the Inventory process, select Inventory from the Tools screen and refer to the video in the Intro tab. Remember that it is important to use the same Inventory start date for all sessions and reports run during the inventory process. If you have questions about how to best manage your inventory process, reach out to  Customer Support at 1-800-347-4942. 

According to new security protocols to protect privacy, a password for access can only be sent to the contact listed as the Primary. Anyone who is not listed as the primary can be edited to become the primary if the former staff in that position is no longer associated with the institution. This can take some time, so any customer who does not have access to Alexandria and needs to be issued a temporary password should expect a brief wait while their contact status is updated. 

We have taken these new policy steps to ensure that only those who should have access to a site can be granted access.

Administration

Introducing Integrated Email Services for Alexandria and Textbook Tracker. Leave behind the headache of managing your own server, or trusting some external source—we can handle and send all of your Alexandria emails for you. Call us today at 1.800.347.6439 to discuss if this is the best option for your library. 

Scanners

V7 FAQs

Recently switched to 7? Get your questions answered.

Inventory FAQs

Make your inventory quick, easy, and extremely efficient.

Reports FAQs

Learn how to make the most of report templates.

Items FAQs

Maintain a clean and searchable catalog.

Switch to 7 FAQs

Makeover FAQs

We are thrilled to announce our Alexandria and Textbook Tracker Dream Makeover! Yep, that's right. We're giving the programs a new look while adding various improvements, such as responsive design and exciting features. Learn more about it!

Beginning-of-Year FAQs

End-of-Year FAQs

Patrons FAQs

Items FAQs

Researcher FAQs

Inventory FAQs


Reports FAQs

When importing files from a vendor, the correct default settings will already be set, and you can simply select “Run.” If you have a custom import or specific needs when updating your titles or copies, we recommend calling Customer Support for assistance.


Go to Operations Management by clicking on the tool icon at the top, and click on the blue “i” icon.