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New to Alexandria? Start here.


Video Directory

See how easy it is to use Alexandria.

Researcher BP

Improve your collection's searchability.

Tip of the Week

Keep up with the latest tips and tricks.

V7 FAQs

Recently switched to 7? Get your questions answered.

Release Notes

See what's new and improved in the latest version of Alexandria.

Interactive Demo

Explore Alexandria's capabilities by checking out our web-based demos. 

Request Help

Need help? Fill out this form to get in contact with Support.

Troubleshooting

When Alexandria is behaving abnormally, it may be due to blocked ports, aggressive emails filters, etc. Before you give us a call, check these things first:

  1. Does your machine have a network filter turned on?
  2. Is one of your network filters blocking Alexandria communications?
  3. Is your network blocking communications outside of your network?
  4. Is your email firewall blocking or filtering Alexandria messages?