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Trending FAQs

Here are the most common questions recently answered by Customer Support!

Quick reports are used for running one-time reports and do not save selections. However, saved reports are frequently-used reports with saved selections and options that can be favorited, shared, and scheduled. If you want to save a report, select a report and click Create Saved Report at the bottom right-hand corner of the window

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titleWhy isn't my report keeping the selections I used before?Where do I set up the next barcode to be used if I'm importing items without barcodes?

While importing items, look at the Barcode Handling section on the Settings tab. Add a Starting Item Barcode and select Always Assign New Barcodes

You probably used a quick report last time! 

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titleHow can I get back my cover art after switching to v7?do I hide in processing copies in Researcher?

You can set copies to in processing (i.e. checked out to the In Processing system patron #7) if they're in your library but aren't ready to be placed on shelves yet. They will automatically be marked as unavailable in Researcher, but you can just hide them if you'd like. In Researcher Preferences, check the In Processing box on the Auto-Hide tab

If you turn on Automatically Retrieve Cover Art During Idle Periods in 

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Items Preferences,

Alexandria will search for cover art based off of ISBNs and add it as it's found. You may also want to check the ISBN of items without cover art to ensure they're accurate.

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titleWhy can't I find the item I'm looking for with Title Assistant?How do I make sure imported copies go to the right site?

Ensure that your import file has the correct site code for each copy. If a copy's status unexpectedly changes to In Transit when bookdropped (checked in) instead of Available, it may be assigned to the wrong site

Title Assistant uses Z39.50 servers to search for items, so you may need to add more. Check out the 

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z39.50 Preferences

page for a list of resources you can use to bolster your Z39.50 list in Alexandria. You'll also find instructions on adding servers, creating sets, and more.

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titleWhat are RDA mediums and how do I make them understandable in Researcher?
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Resources Description & Access (RDA)

is a newer standard in which mediums are stored in the 336, 337, and 338 fields and have three components separated by dashes, such as text-unmediated-volume (this one is equivalent to book). Since this medium format is a little harder for patrons to understand, you can 

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add aliases (i.e. alternative names) that will show in Researcher instead.

Note that Alexandria prioritizes RDA mediums over General Material Designation (GMD) mediums, so you'll need to 
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remove RDA mediums

if you want the GMD mediums to show instead. (GMD mediums are stored in the 254_h field and enclosed in brackets, such as [book]).

How do I print and align barcodes?

See our Alignment Troubleshooting tips. Specifically, make sure your scaling is set to 100% or Actual Size in your PDF reader. Also, you'll want to make sure you're using the correct type of labels for the barcode report you're using.

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titleHow do I use the Weeding List report to see books my library got a long time ago?

Use the Copies added selection to see copies your library attained at a certain point in time (enter the date range or relative date). Note that you are selecting the date you want to see, not the date you don't want to see. For example, to get a Weeding List of books your library has had more than 5 years, you would use the date range of March 1990 (or some earlier date) to March 2016

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titleWhy are copies being randomly added that can't be selected or modified?

If you have overlapping call numbers in 

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Maps,

Alexandria will display a duplicate title or a duplicate copy. If the copies can be modified but were not intentionally added, this may be from an import running too many times and adding a new copy each time.

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