options in communicating w/ patrons
Requirements
In order for email notifications to work, you need to make sure several things are set up in Alexandria:
Configure your
Open Links in New Window These can be accessed through Preferences > Setup > Email or /admin > Email.
Add an email to your
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- Make sure at least one operator has a Primary Email on their record.?
Make sure your patrons and operators have a
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Automatic Email Notifications
Some notifications go out automatically when certain events happen in Alexandria or Textbook Tracker. Here are a few things to note about these notices:
- In order for patrons and librarians to get these notices, you must have
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turned on in Circulation Preferences.
- Multiple notifications also require additional preferences to be set.
- Some notice text can be customized and some can't. Those that can be customized are managed in
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Report Email Notifications
Some notices are set up and sent through
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With these, you can:
Send a notice once or
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- Use selections to be more specific about which patrons get a notice.
Customize the notice text. Some notices have default text that's determined by
Open Links in New Window Circulation Letters, but they can still be edited while setting everything up.
Report | Use | Circulation Letter Default | ||||
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Alexandria and Textbook Tracker | ||||||
Give patrons their login credentials and other important library information | Account Access Information | |||||
Notify patrons whose accounts are expiring in the next 30 days | N/A | |||||
Send out a customizable email to a selection of patrons | N/A | |||||
Email Patron Details to selected patrons
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Overdue Items Notice | Notify patrons who have items that are overdue | Circulation Letter | ||||
Alexandria Only | ||||||
Coming Due Items Notice | Let patrons know their items are due soon | Circulation Letter | ||||
In-Stock Hold Notice | Notify patrons when an in-stock hold is ready for them to pick up | In-Stock Hold | ||||
Lost Items Charge Notice | Notify patrons who have unpaid lost items charges | Circulation Letter | ||||
Overdue Items and Unpaid Charges Notice | Notify patrons who have overdue items and/or unpaid charges | Circulation Letter | ||||
Severely Overdue Items Notice | Notify patrons who have items that are severely overdue | Circulation Letter | ||||
Unpaid Charges Notice | Notify patrons who have charges that haven't been paid yet | Circulation Letter |