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Trending FAQs

Here are the most common questions recently answered by Customer Support!

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titleWhy is Alexandria 6 not working on our browser?

While Alexandria 6 itself still works and can connect, it is an old software that has not beed updated since 2017. We recommend that you switch to Alexandria 7 at your earliest convenience. 

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titleWhat is Operations Management?
Operations Management is where you can access the reports you run, along with the results of Exports, Imports, and Utilities. To access Operations Management, click on the wrench icon in the top right corner of the circulation screen.
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titleWhen running a utility, how can I make sure that only the items or patrons I want affected are removed?

We recommend running a report, first! The Copy Information Report and Patrons Information Report can show you exactly which items and patrons will be affected–just make sure the selections in the report match the selections in the desired utility. When in doubt, reach out to our support team at support@goalexandria.com.

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