The Support Center has moved!! See the new website https://support.goalexandria.com/ 
Get Started
New to Alexandria? Start here.
Video Directory
See how easy it is to use Alexandria.
Unexpected Closures
Prepare your library for an early closure.
Tip of the Week
Keep up with the latest tips and tricks.
Explore Alexandria
Troubleshooting
When Alexandria is behaving abnormally, it may be due to blocked ports, aggressive emails filters, etc. Before you give us a call, check these things first:
- Does your machine have a network filter turned on?
- Is one of your network filters blocking Alexandria communications?
- Is your network blocking communications outside of your network?
- Is your email firewall blocking or filtering Alexandria messages?
Topic by Label
- administration
- authority-control
- backup
- backups
- barcodes
- beginning-of-year
- boy-procedures
- browse
- browser
- builder
- bulletins
- calendars
- capstone-interactive
- cataloging
- cb
- centralized-catalog
- charges
- circulation
- circulation-commands
- commands
- controller
- copies
- credits
- discarded
- distributed-catalog
- due-date
- ebooks
- emails
- end-of-year
- eoy-procedures
- explore
- explore-builder
- export
- fines
- genre
- getting-started
- glossary-letter
- history
- holds
- homeroom
- import
- imports
- in
- inventory
- item-editors
- items
- labels
- legacy
- lesson-plans
- lexiles
- lists
- lost
- makeover
- map-circulation
- maps
- marc
- mitinet
- notes
- notices
- od
- overdue
- partners
- password
- patron-status
- patrons
- pc
- pk
- policies
- preferences
- release-notes
- reports
- researcher
- reservations
- reviews
- routes
- scout
- search
- search-strings
- security
- self-hosted
- series
- shortcuts
- slideshow
- special-patron
- statistics
- status
- study-programs
- subscriptions
- support
- survey
- titles
- tools
- training
- utilities
- video
- weeding
- winter-break
- workshops
- z3950
