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Trending FAQs

Here are the most common questions recently answered by Customer Support!

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titleWhere can I find the Patron Count, and how many Patrons/Items am I licensed for?

To find your license and system information, go to your Circulation page, then select Special. This tab shows the Status Info, System Info, and License Info, which includes your Patron Count and details about your license.

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titleHow do I see my report after I run it?

After you select Run, click the wrench icon in the upper right corner of your screen.  Once your report is complete, you will see your report ready to Email (letter icon), View (info icon), or Download (PDF document icon). 

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titleHow do I print and align barcodes?

See our Alignment Troubleshooting tips. Specifically, make sure your scaling is set to 100% or Actual Size in your PDF reader. Also, you'll want to make sure you're using the correct type of labels for the barcode report you're using

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titleHow do I advance my patron grades?
Everyone updates their patron records differently

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Advancing patron grades may already be taken care of if you use imports or a SIS integration.

If not, go to your Grade Table Preferences and click Advance All Grades once. Check a patron record to make sure it worked properly.

Note

Advancing grades does not also change policies. If your patron policies match grade levels, see our Patron Imports Best Practices for instructions on updating those.

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titleDo you have any tips for using the Loaned Items Information report?

Get a list of loaned items (including temporary items) along with their due dates with the Loaned Items Information report

Turn on Page Break on Major Sort if you're sorting by level (grade) or location (homeroom) and using the Detailed or Complete formats. Then you won't need to run a separate report for each.

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titleI just finished with inventory and all of my items are showing as lost! What do I do?

Oops! To prevent this in the future, remember to always use the correct start date and double check which items will be set to lost before completing inventory.

If you caught this quickly, you can restore from a previous archive (usually one from the night before). Please contact Customer Support so they can guide you through this process.

If your library had a lot of circulation or you made significant changes to Alexandria before catching this, you may need to plan a full inventory. You could use the Inventory Bookdrop Suppressed mode in Circulation to quickly scan items back in. This allows you to run your library as usual until you have time to do inventory again.

Tip

Run a Copies Not Inventoried report before setting anything as lost. That will give you a list of what will be set to lost, and you can correct any mistakes before making a big change.

Also be sure to run the Lost Copies report and Discarded Copies report before permanently removing lost or discarded copies. 

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titleWhich reports can help me with end of year tasks?
Send patrons notices about their coming due items, overdue items, and charges:
  • Coming Due Items Notice report
  • Overdue Items Notice report
  • Unpaid Charges Notice report
  • Overdue Items and Unpaid Charges Notice report






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