The Support Center has moved!! See the new website https://support.goalexandria.com/  


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Trending FAQs

Here are the most common questions recently answered by Customer Support!

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titleWill my inventory info disappear if I navigate out of the inventory management screen?

Nope! When running inventory either through the circulation screen or inventory management, the info is stored in the copy information. Basically, your inventory info is saved each time you scan an item!

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titleWhich inventory mode should I use?

Well, we recommend using Inventory Management, which keeps track of inventory sessions and can save you time when performing inventory. But if you are doing inventory in Circulation, use Inventory Bookdrop (IB) with a wired scanner, or Inventory Bookdrop Suppressed (IBS) with a wireless scanner. If, for example, you're inventorying classroom sets checked out to teachers, you would choose Inventory (I) or Inventory Suppressed (IS) mode so those items are not bookdropped. In the Inventory Module, this means checking or unchecking the options for Audible alerts, and “Bookdrop items scanned during inventory”.

For more information, read about our Circulation Inventory Commands.

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titleWhy is Alexandria 6 not working on our browser?

While Alexandria 6 itself still works and can connect, it is an old software that has not beed updated since 2017. We recommend that you switch to Alexandria 7 at your earliest convenience. 

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titleWhat is Operations Management?
Operations Management is where you can access the reports you run, along with the results of Exports, Imports, and Utilities. To access Operations Management, click on the wrench icon in the top right corner of the circulation screen.
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titleWhen running a utility, how can I make sure that only the items or patrons I want affected are removed?

We recommend running a report, first! The Copy Information Report and Patrons Information Report can show you exactly which items and patrons will be affected–just make sure the selections in the report match the selections in the desired utility. When in doubt, reach out to our support team at support@goalexandria.com.

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Administration

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Scanners

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