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Frequently Asked Questions


You've got questions? We've got answers!

Trending FAQs

Here are the most common questions recently answered by Customer Support!

Well, we recommend using Inventory Management, which keeps track of inventory sessions and can save you time when performing inventory. But if you are doing inventory in Circulation, use Inventory Bookdrop (IB) with a wired scanner, or Inventory Bookdrop Suppressed (IBS) with a wireless scanner. If, for example, you're inventorying classroom sets checked out to teachers, you would choose Inventory (I) or Inventory Suppressed (IS) mode so those items are not bookdropped. In the Inventory Module, this means checking or unchecking the options for Audible alerts, and “Bookdrop items scanned during inventory”.

For more information, read about our Circulation Inventory Commands.

While Alexandria 6 itself still works and can connect, it is an old software that has not beed updated since 2017. We recommend that you switch to Alexandria 7 at your earliest convenience. 

Operations Management is where you can access the reports you run, along with the results of Exports, Imports, and Utilities. To access Operations Management, click on the wrench icon in the top right corner of the circulation screen.

We recommend running a report, first! The Copy Information Report and Patrons Information Report can show you exactly which items and patrons will be affected–just make sure the selections in the report match the selections in the desired utility. When in doubt, reach out to our support team at support@goalexandria.com.

Administration

Scanners

V7 FAQs

Recently switched to 7? Get your questions answered.

Inventory FAQs

Make your inventory quick, easy, and extremely efficient.

Reports FAQs

Learn how to make the most of report templates.

Items FAQs

Maintain a clean and searchable catalog.

Switch to 7 FAQs

Makeover FAQs

We are thrilled to announce our Alexandria and Textbook Tracker Dream Makeover! Yep, that's right. We're giving the programs a new look while adding various improvements, such as responsive design and exciting features. Learn more about it!

Beginning-of-Year FAQs

End-of-Year FAQs

Patrons FAQs

Items FAQs

Researcher FAQs

Inventory FAQs


Reports FAQs