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Email Settings
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Email
Tools > Administration > Email
To send email reminders, such as the Overdue Items Notice, you will need to configure how Alexandria communicates with your library's email server. Alexandria's email system is designed to potentially cope with hundreds of emails being sent (or resent) over many machines at the same time.
What happens if an email fails to send?
If a send fails, the next resend time is generated by adding a random value between 3 and 9 minutes, spreading out the resend times so all the undelivered email still in the “short range” period isn't sent at the same time. If a send hasn't succeeded by the end of the “short range” period, the program will generate new send times using random values between 60 and 90 minutes. If a send still hasn't succeeded after 100 hours the email is discarded and a “return-to-sender” email will be sent.
To use an external SMTP, you must first have a valid email addresses on record for your Site contact and an administrator-level operator.
The Server 1 and Server 2 sections are used for outbound email. Server 1 is the primary server and Server 2 can function as a back up server should server 1 fail. You only need one SMTP server to use the email functionality. For networks with a single SMTP server, configure the setting in the Server 1 section.
- SMTP Server 1 and 2. This is the TCP/IP or DNS address of your library's mail server, which is usually mail.yourdomain.com.
- Port. Enter the port number used by the outgoing mail server. Common ports for outgoing mail include 25, 465, and 587.
- Allow Non-Secure Connections. Alexandria uses Transport Layer Security (TLS) for secure web communications. When this setting is enabled, the system will use non-TLS connections if it cannot make an TLS connection.
- Some mail servers, including Office365, do not allow you to use non-secure connections.
- Login. Enter the login for your email server.
- Password. Enter the password for your email server.
- Test Server. Test the SMTP Server settings by sending a test email. This email is sent to the email address listed in the Sites module.
- Last Tested On. This field displays the last date/time that the server test was performed.
- Last Test Results. This field displays whether the test was successful or not. If the test is unsuccessful, check your SMTP server address and try using a different port.
Use Gmail As Your SMTP Server
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