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Email Preferences
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Email Preferences
Preferences > Setup > Email
SYSTEM Preference
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Do you use Gmail for your SMTP?
End of May 2022, Google will not let you choose to 'allow less secure apps' (reference this article), which means Alexandria can not send email through Gmail.
What should you do?
Soon, we'll be offering an Integrated Email Services. Details coming soon.
At the moment, the COMPanion Support Team is recommending that you make use of an SMTP relay service. Read more: What is SMTP relay? | SMTP relay: Route outgoing non-Gmail messages through Google.
For emails to work, you will also need to...
- Add a valid email address to your site record.
- Add valid email addresses to your patron and operator records.
To send email reminders, such as the Overdue Items Notice, you will need to configure how Alexandria communicates with your library's email server. Alexandria's email system is designed to potentially cope with hundreds of emails being sent (or resent) over many machines at the same time.
What happens if an email fails to send?
If a send fails, the next resend time is generated by adding a random value between 3 and 9 minutes, spreading out the resend times so all the undelivered email still in the “short range” period isn't sent at the same time. If a send hasn't succeeded by the end of the “short range” period, the program will generate new send times using random values between 60 and 90 minutes. If a send still hasn't succeeded after 100 hours the email is discarded and a “return-to-sender” email will be sent.
